Service Lane Manager – Toyota | Advisor Leadership | High Volume | 100K–150K+
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Job Location:
Carlstadt, NJ - USA
Monthly Salary:
$ 100000 - 150000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Preview
High-volume family-owned Toyota dealership in Wood-Ridge NJ seeking an experienced Service Lane Manager to lead service advisors drive process efficiency improve profitability and deliver a strong customer experience.
About the Dealership
We are a family-owned Toyota dealership operating a high-volume service department with approximately 1500 customer-pay repair orders per month plus warranty work. We are expanding into a new state-of-the-art facility and operate a fully digital paperless touchless service drive.
Our focus is on process accountability professionalism and long-term customer relationships not short-term wins.
Position Overview
The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance process and customer experience standards.
This role ensures:
- Vehicles move through the service lane and shop efficiently
- Customers time in the dealership is respected
- Advisors consistently present recommended services professionally and confidently
- Gross profit RO efficiency and sales performance meet expectations
This position requires a calm confident leader who can coach train and support advisors while maintaining high standards without arrogance or pressure tactics.
Key Responsibilities
Advisor Leadership & Accountability
- Lead coach and develop Service Advisors
- Hold advisors accountable to sales performance GP and process compliance
- Ensure consistent presentation of factory-recommended maintenance and repairs
- Monitor individual and team performance metrics
Lane Flow & Operational Efficiency
- Ensure vehicles move through the service lane and shop in a timely manner
- Coordinate with shop leadership to manage workflow and reduce bottlenecks
- Maximize RO efficiency while maintaining quality and customer satisfaction
Customer Experience & Objection Resolution
- Support advisors in overcoming customer objections professionally
- Assist with difficult customer situations when needed
- Ensure recommendations are presented as value-based and educational not aggressive
Performance & Profitability
- Monitor and improve gross profit performance
- Drive consistent maintenance and repair sales through proper process
- Review RO trends averages and opportunities for improvement
Process & Technology
- proper use of digital write-up inspections and communication tools
- Maintain consistency in a fully digital paperless service environment
What Were Looking For
- Prior Service Manager Lane Manager or Senior Advisor leadership experience
- Strong understanding of dealership service KPIs (RO count ELR GP CPI hours per RO)
- Ability to coach advisors to sell with confidence and integrity
- Strong organizational and communication skills
- Calm professional leadership style
- Ambitious growth-minded and process-driven
Compensation & Opportunity
- Competitive compensation package: approximately $100000$150000 annually based on experience and performance
- Performance-based incentives tied to service department results
- Stable full-time leadership role
- Ongoing training and professional development
(Compensation will align with experience leadership scope and performance impact.)
Why Join Us
- Family-owned dealership with hands-on leadership
- High-volume Toyota service operation
- Brand-new facility and modern technology
- Strong technician and advisor teams already in place
- Opportunity to lead improve and grow a service operation the right way
Experienced service leaders who are ready to drive accountability efficiency and customer satisfaction in a professional high-volume environment are encouraged to apply.
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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