Governance & Reporting Manager

Business Unit:Governance & Reporting Customer Services & Operations
Salary Range: 52800 - 66000 per annum DOE benefits
Location: UK Hybrid
Contract Type: Fixed term for up to circa 12 months

Our Team

The Governance & Reporting team is central to supporting the safe and effective management of our operational business units. The team own our governance framework manage reporting to Customer Services & Operations Leadership Team Board and Executive level stakeholders and coordinate meaningful insight to drive effective decision making.

This role is pivotal in leading a small team of Specialists in owning our Customer Services & Operations and wider Group reporting coordinating functional goals / priorities overseeing cost/budgets and driving business insight.

No two days are the same as we operate flexibly to support ever-changing business and customer needs.

What youll be doing

• Owning the coordination production and oversight of reports committee papers and briefings for Executive audiences ensuring content is accurate well-presented and action orientated.
• Leading the delivery of meaningful performance insight - Investigating business performance identifying trends and reporting key updates to senior stakeholders.
• Tracking cost performance and delivery of benefits relative to budgets.
• Providing guidance coordination and challenge to support the delivery of core governance and reporting requirements.
• Working with the Leadership Team in managing emerging challenges / requests and delivering priority business requirements.
• Developing and maintaining strong networks across all business areas and key partners ensuring an effective flow of information between business units and the Leadership Team.
• Leading meetings with stakeholders at all levels.
• Prioritising demands and delivering role requirements in a fast moving and challenging environment.

We need you to have

• Strong governance and reporting skills experience in clearly communicating / reporting key information to senior stakeholders with the ability to develop implement and maintain a structured approach to reporting spanning operational performance change and business insight disciplines
• Previous experience tracking cost performance and delivery of benefits relative to budgets.
• Great Leadership behaviours with the ability to get the best from a small specialist team. Lead from the front in driving performance development and a can do approach.
• Excellent ability to communicate complex information clearly and concisely as well as the confidence to present to senior stakeholders
• Expert experience in delivering meaningful performance insight identifying trends and clearly presenting information in formats suitable for senior stakeholders.
• A strong track record in customer focus and a proven ability to effectively problem solve in a challenging and truly fast-paced environment. An ability to prioritise often competing requirements in real time.
• Efficient and organised with a strong attention to detail consistency and accuracy.
• Advanced Excel and PowerPoint skills Analysing data and making it mean something. Think infographics summary tables and visual outputs rather than pages of numbers.

Red Hot Rewards

• 25 days holiday per year increasing over time to 30. Plus an option to buy more giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year.

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Were in the process of bringing Virgin Money and Nationwide together which subject to Court approval will happen on 2 April 2026. You can find out more about what this means at If youre successful in securing a role with us your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.