ServiceNow Developer

Summary: Seeking a full-time ServiceNow Developer to be an important part of our platform support and development team. There is a now growing demand for enhanced capabilities in the platform including the current applications CSM ITSM ITOM ITAM ITBM GRC and Communities. The successful candidate will serve as a key technical resource regarding the configuration development support and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

Primary Responsibilities:

Partner with leadership to develop and maintain a platform roadmap

Demo platform capabilities internally to shape what is possible/recommended

Interface and coordinate with internal customers to gather and translate business requirements into actionable development tasks

Reliably estimate relative work effort for various requests to enable prioritization of tasks

Ensure overall systems availability via good design/best practices and thorough testing

Serve as a ServiceNow application developer responsible for implementing best practices as they pertain to workflows integration configuration customization orchestration access controls etc.

Prepare and execute unit test cases and test scripts; support user acceptance testing

Work on Continuous Service Improvement by periodical technical and functional assessment of solutions and implementing enhancements as needed. Provide technical documentation on all solutions implemented

Ensure implementation designs utilize ServiceNow best practices

Required Education and Experience:

BA/BS degree in Computer Science or related field.

Minimum of eight (8) years experience with the full SDLC responsibilities leveraging mature industry languages with particular emphasis on JavaScript

Developer experience independent of the ServiceNow platform

Experience developing APIs via scripts including:

o Competency of client and server APIs beyond just Glide record (i.e. Ajax date/time various utilities on developer portal etc.)

o Service Portal work leveraging Angular mobile integration hub etc.

At least one of these ServiceNow Certifications with recent SN platform release and/or a minimum of four (4) years experience as a primary ServiceNow Admin on a mature installation

o Certified Application Developer (CAD)

o Certified Implementation Specialist (CIS)

Desired Education and Experience:

Capable with configuration scripting (client/server) integrations (REST SOAP etc.) data model/tables forms record-producers security/access (Glide) workflows applications events email homepages/reports external data Machine Learning Orchestration NOW Platform and custom Applications etc.

Certified Application Specialist (CAS) on a recent SN platform release and/or a minimum of one (1) year experience enhancing Performance Analytics

Other Requirements:

US Citizen or permanent residency with ability to obtain a security clearance of Public Trust

Must possess strong written and oral communications skills.

Strong analytical organizational problem-solving skills and attention to detail

Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization

Halviks pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.