Channel Partnership Manager, Independent Contractors

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

The Channel Partnership Manager Independent Contractors will be the primary support and relationship owner for Squares network of Independent Contractors across the UK. This role is entirely focused on ensuring these contractors are successfully onboarded well-equipped to bring new sellers to Square and supported with all operational and administrative needs. You will manage the contractor onboarding process provide ongoing enablement and act as the first point of contact for all contractor queriescovering topics such as onboarding program processes invoicing residuals and seller acquisition support. This role reports to the Head of Channel Sales working remotely within the UK.

You Will

• Lead the full onboarding process for new Independent Contractors ensuring they understand Squares products program structure and compliance requirements
• Deliver training resources and best practices that set contractors up for success from day one
• Maintain clear accessible documentation tailored for contractor use
• Serve as the primary day-to-day contact for all contractor questions and needs
• Manage and resolve contractor queries related to invoicing residual payments seller onboarding program rules and general support
• Build strong trust-based relationships with contractors through proactive communication and consistent follow-through
• Work closely with contractors to help them identify engage and onboard new sellers into the Square ecosystem
• Provide coaching guidance and insights to improve contractor effectiveness and confidence in the field
• Monitor seller acquisition performance and ensure contractors have the tools necessary to meet their targets
• Maintain accurate tracking of all Independent Contractor activity and performance metrics
• Identify operational issues or process friction experienced by contractors and propose improvements
• Ensure contractors adhere to program policies contract terms and regulatory requirements

You Have

• Bachelors degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships channel management account management sales support or similar roles
• Experience supporting or managing Independent Contractors affiliates resellers or external partners
• Excellent communication skills with the ability to deliver clear guidance and support
• Strong organisational problem-solving and follow-through abilities
• Comfortable working collaboratively across Sales Operations Finance and Legal
• Ability to work independently in a fast-paced remote-friendly environment
• Preferred: Background in fintech payments SaaS or related technology sectors; experience with contractor networks affiliate programmes or field sales structures; familiarity with CRM tools (e.g. Salesforce); ability to create training resources or partner-facing documentation

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page

Required Experience:

Manager