Benefits Technical Writer, Benefits Experience Technology

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. Were seeking a customer-obsessed Benefits Technical Writer to join us in building unparalleled solutions that support the benefits enrollment process.

BXT designs deploys and manages benefits on behalf of 1.5 million Amazonians and their families worldwide. Were investing in solutions that make it easier than ever for employees to navigate their benefits get the support they need and lead healthier lives. The Benefits EnEx (Enrollment Experience) team manages all the technology related to enrolling and managing your benefit selections.

In this role you play a pivotal part in shaping the user enrollment experience through the written content that guides employees as they discover and enroll in their benefits. Working alongside product UX and software developers you will craft intuitive user-focused content that helps employees navigate the product understand their available options take necessary actions and resolve issues. As a partner with Product and UX you bring along design thinking to craft content for customer enablement. Whether writing long or short form content our customers time and attention span is limited; therefore you understand the importance of every single word. You will also own content utilized within enrollment communication channels such as email marketing materials for Open Enrollment (OE) or internally published articles related to OE.

You will own the development and maintenance of comprehensive style guides ensuring a seamless and consistent experience end-to-end. Additionally you will conduct user research and A/B testing to continuously refine the written content and optimize the overall user experience.

The ideal candidate has a passion for words an unwavering attention to detail and a deep commitment to enhancing the user journey. You understand how content unfolds as a customer moves through an experience and connects to their needs at every step. You tirelessly work to understand how customers think and speak to identify language that is both useful and natural. You excel at distilling complex information into clear concise copy. As a strategic thinker youre able to balance the needs of the business with the needs of the end-user always advocating for solutions that put the customer first.


Key job responsibilities
* Write and edit compelling UX copy for new benefits features including product descriptions regulatory notifications navigation and tooltips
* Anticipate user needs to craft concise actionable copy for complex concepts and desired actions
* Ensure all product content aligns with brand legal and accessibility requirements
* Collaborate closely with product and UX teams to align content across the user experience
* Conduct user research and content testing to inform and improve your writing
* Develop and maintain comprehensive copywriting guidelines and style guides
* Leverage data and user feedback to guide impactful content recommendations
* Influence product strategy through thoughtful discussions with key stakeholders
* Continuously optimize content based on user feedback and performance metrics
* Establish and maintain a tone of voice aligned with the Amazon brand tailored to employees

A day in the life
In this role you will craft content that guides employees as they discover enroll in and manage their benefits. Working alongside product designers researchers and benefits managers you will develop and execute a user focused content strategy that helps employees navigate the product understand their available options take necessary actions and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.

About the team
BXT designs deploys and manages benefits on behalf of 1.5 million Amazonians and their families worldwide. Were investing in solutions that make it easier than ever for employees to navigate their benefits get the support they need and lead healthier lives. Whether its accessing medical care starting a family or planning for retirement were redefining the status quo through a personalized mobile and web-based product that anticipates employee needs surfaces relevant information and actions and empowers Amazonians to maximize the value of their comprehensive benefits.

- 5 years of technical writing in a relevant field experience
- Experience with content management systems (CMS) Basic HTML Microsoft Word and Microsoft Excel
- Experience communicating technical concepts and processes using clear simple language and visuals
- Experience delivering content publication plans or managing multiple projects
- Experience in content creation or copy editing including online publishing

- Bachelors degree or equivalent in Journalism Communications English Technical Writing or a related field
- Experience in creating UX for brand new products
- Experience with UI design for complex workflows and for end users
- Knowledge of user experience principles and techniques
- Experience with U.S. benefits programs and benefits administration management U.S. benefits compliance and regulations including but not limited to ERISA HIPAA COBRA and ACA

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115600/year in our lowest geographic market up to $191100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.