Charger Reliability Engineer
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Job Location:
Beverly, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Highland Electric Fleets mission is to make electric fleets accessible and affordable for all enabling communities to realize the benefits of cleaner quieter and healthier fleets. Highland is North Americas leading provider of Electrification-as-a-Service (EaaS). Founded in 2019 Highland partners with school districts municipalities and fleet operators to make the transition to electric fleets simple and affordable.
Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle-to-grid technology to managing some of the nations largest electric school bus fleets Highland delivers reliable cost-effective solutions that support local communities and drive the future of transportation.
Summary:
As a Charger Reliability Engineer you will play a critical role in ensuring the uptime reliability interoperability and performance of Highlands charging infrastructure.
You will become a subject matter expert in Highlands technology stack-spanning charger hardware charge management platforms APIs telemetry systems connectivity and our enterprise asset management system.
Your work will directly support operational excellence rapid issue resolution and continuous collaboration and improvement across the organization by identifying remote paths to resolution surfacing and solving systemic charging/platform issues and driving issues to resolution with our charger and vehicle OEMs.
Responsibilities:
- Serve as a subject matter expert across Highlands charging technology stack including charger hardware charger connectivity and telemetry systems OCPP UL standards SECC and EVCC interoperability site power quality
- Investigate and resolve technical issues raised by Technicians Tech Ops Support and Customer Success teams through remote diagnostics and system analysis.
- Collaborate with our charger and vehicle OEM partners to validate interoperability before customer activation troubleshoot open issues coordinate hardware/software fixes and oversee firmware or system updates.
- Document technical knowledge resolutions and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.
- Support the development and refinement of the Remote Monitoring & Diagnostics (RM&D) program by integrating internal and external platform insights.
- Work cross-functionally to ensure that reliability insights inform broader operational and product deployment strategies.
- Lead the development of training materials for our field technicians dealers and end customers
- Provide in-person and remote training for our field technicians dealers and end customers
- Monitor and validate internal dashboards and analytics platforms to ensure accurate actionable data on charger performance and uptime.
- Assist in the creation and execution of technical service campaigns and provide remote support to field technicians and reliability managers who are working on Highlands charging infrastructure.
- Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.
- Promote a collaborative open-minded work environment and actively contribute to continuous improvement across departments.
Qualifications:
- Minimum 5 years of experience in troubleshooting technical issues
- Strong background and comfort with EV charging infrastructure from install through operations AC and DC chargers
- Experience with CAN traces (charger or vehicle) PCAP logs and other detailed charger and vehicle logging mechanisms a plus
- Familiarity with electric vehicles and EVSE maintenance and repair preferred but not required
- Strong background and comfort with working directly with field technicians and engineers both internal and external
- Proficient in Microsoft Office applications (Word PowerPoint and Excel) Google Workspace
- Must be able to effectively communicate both verbally and in writing
- Ability to exercise considerable skill judgment and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments
- Must have the ability to make sound technical decisions
What You Can Expect from Highland:
Competitive base salary and performance-based bonus program
A supportive highly collaborative team-oriented environment
Opportunities to make a difference be heard add value and be recognized
Growth and development with a leader in this new and exciting industry
Ability to work with bright innovative and forward-thinking colleagues
Health Vision and Dental coverage for employees & their dependents
Life insurance public transportation assistance
Generous Paid Time Off
401(k) program and company match
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Upgrade to an Electric School Bus Fleet with Highland Electric Fleets, a one-stop shop for fleet electrification.
