AI Deployment Project Specialist

At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.

At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass guiding daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium will be a great place for you!

At Podium we are at the cutting edge of the AI revolution with thousands of AI agents already deployed for customers. Our mission is to arm every local business with a complete platform and outcomedriven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

About The Team

Our Enterprise AI team partners with our largest customers to design build and deploy custom AI employees that unlock revenue and cost savings. You will have the opportunity to build on one of the most exciting growth areas of Podium while being at the forefront of the AI revolution. This team operates at the intersection of consulting and techcombining deep product expertise technical excellence and project delivery to ensure our customers realize large and measurable ROI.

About The Role

As an AI Deployment Project Specialist you will support the endtoend deployment of multimonth multimilliondollar custom AI solutions for Podiums largest customers. Youll work alongside senior project leaders to understand customer workflows translate those into product specifications help coordinate engineering delivery and eventually manage configurations.

In This Role You Will

Support Custom AI Deployments

• Assist with scoping configuring and launching tailored AI agents for enterprise customers.
• Learn Podiums AI toolset (prompting configuration workflows) and make basic updates directly in the AI code/configuration under guidance.
• Meet with customers to collect feedback understand operational workflows and identify challenges.
• Document requirements and convert them into structured product updates for engineering.

Coordinate Project Workstreams

• Help manage timelines follow-ups and task tracking across customers engineering and internal teams.
• Prepare customer-facing materials such as check-ins status updates and small executive summaries.

Triage Issues & Improve Performance

• Investigate customer-reported issues and help identify root causes.
• Analyze conversation transcripts logs and product settings to recommend changes.
• Work with engineers to ensure fixes enhancements and roadmap items are prioritized appropriately.

Contribute to the Enterprise AI Roadmap

• Help maintain playbooks SOPs and templates for repeatable AI deployments.
• Provide customer feedback to Product and Engineering to improve Podiums AI platform.

You Might Thrive In This Role If You Have

• Recent graduate 3 years of experience in customer-facing roles project coordination business analysis or technical support (SaaS preferred).
• A technical background or interestIT computer science information systems engineering analytics or similar.
• Ability to learn and make light configuration or code changes (software development or similar experience is a plus but not required).
• Strong communication skills and comfort interacting with customers.
• High attention to detail strong organizational abilities and willingness to take ownership.
• Curiosity about AI technologies business process automation and enterprise operations.
• A desire to grow into a more senior project leadership or technical product role.

About Podium:

Our work and focus on helping businesses win have been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 Y Combinator Top Companies and Fast Companys Worlds Most Innovative Companies.

Operating Principles:

• Micro pessimism macro optimism - We control our outcomes and think big
• Setting the pace - We value extreme urgency and impact over activity
• Customer-centric and data-informed decision making
• Collaborative problem-solving with high standards
• Extreme ownership and attention to detail

Benefits:

• Open and transparent culture
• Life insurance long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time plus three 4-day summer holiday weekends
• Excellent medical dental and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.