Outreach & Enrollment Supervisor

At Habitat Health we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes enabled by access to comprehensive health care. Habitat Health provides personalized coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (PACE) in collaboration with our leading healthcare partners including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

Habitat Health is growing and were looking for new team members who wish to join our mission of redefining aging in place. To learn more visit.

Role Scope:

This is an opportunity for a mission critical Outreach & Enrollment Supervisoris responsible forclosely developing and managing a team of Habitat Health Outreach Specialists Enrollment Specialists and Intake Coordinator as well as key community partners. Critical job responsibilities will include ensuring prospective participant enrollment success managing the teams individual and overall performance against targets on a monthly and yearly basis and supporting the sourcing andmaintainingof local outreach channels for prospective participants. This supervisor willbe responsible forleading new participant growth efforts for the Sacramento Center location including ensuringfuture prospectshave a comprehensive financial and functional assessment and meet all compliance requirements by DHCS and CMS to enroll in our PACE program.

The Outreach & Enrollment Supervisor will also be part of the Sacramento Centers leadership team and work cross-functionally to ensure that new participants thrive at our centers and Habitat Health continues to bea great placeto work for our team members. The Outreach & Enrollment Supervisor is expected to review metrics daily support growth initiatives coach staff members and ensure the Outreach and Enrollment teamoperatessmoothly and successfully in collaboration with the Sacramento Centers Executive Director and Habitat Healths Growth leadership.

Core Responsibilities & Expectations for the Role

• Manage and develop a team of 5-10 quota-carrying Outreach and Enrollment Specialists as well as Intake Coordinators across 1-2 PACE centers

• Carry and deliver against targets for monthly team contribution to participant growth

• Develop both the long-term vision and strategy for the team while managing day-to-day Outreach & Enrollment team operations

• Provide an unmatched experience for participants and prospects

• Troubleshoot bottlenecks and proactively remove operational obstacles

• Providereal-time guidance on complex cases eligibility considerations family dynamics and barriers to enrollment

• Develop and implement strategies toidentifyand strengthen referral pathways with community organizations providers and partners in the greater Sacramento area

• Support Outreach Specialists and the Growth leadership team on local marketing events to engage key stakeholders in the greater Sacramento area

• Be an ambassador in the local community to help engage prospects building relationships with other healthcare providers social / community organizations and marketing partners

• Identifyand share best practices across the organization

• Provide skill training mentoring and quality checks on participant and prospect engagement

• Conduct auditing efforts to ensure quality assurance and to meet DHCS and CMS guidelines

• Recruitretain and nurture team of Outreach & Enrollment Specialists with high potential andstrong performancehistory

• Serve as a cross-functional leader by collaborating across the organization including supporting key strategic initiatives related to center and clinical operations participant experience and journey and health plan operations as they intersect with the Outreach & Enrollment team

• Represent the Sacramento Outreach & Enrollment team at both the Growth leadership and Sacramento Center leadership levelsfacilitatingcross-functional engagement to align on and drive progress against key initiatives

Qualifications:

• Minimum of 3 years in healthcare sales outreach intake enrollment social services healthcare navigation case management or community engagement

• A minimum of one year experience working with the frail or elderly

• Strong computer skills

• Ability to create and analyze excel spreadsheets

• Experience managing through a CRM system

• Experienceutilizingand navigating EMR systems

• Analytical approach toward sales data & performance

• Comfort with personal sales quota in addition to management responsibilities

• Excellent relationship and people management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts

• Ability to manage competing priorities whilemaintaininga positive attitude

• Inclination to work in a results-oriented role

• Experience working cross-functionally to streamline workflows

• Ability to navigate complex situations with families caregivers and external partners

• Willing to work weekends as necessary particularly for community events

• Proof of medical clearance for communicable diseases including a TB test

• Proof of all immunizations is up to date

• Proof of valid CA drivers license personal transportationgood drivingrecordand auto insurance as required by State law

Nice to have:

• Prior experience in a sales management role or other comparable management position

• Familiarity with the PACE program or other elderly care organizations

• Bilingual: Spanish/Mandarin/Cantonese preferred.

• Deep understanding of the local Sacramento health care community

Compensation:

Wetake into accountan individuals qualifications skillset and experience in determiningfinalsalary. This role is eligible for medical/dental/vision insurance paid parental leave (birthing and non-birthingparents) short and long-term disability life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays. The expected salary range for this position is$83000 - $10300 and isbonus actual offer will be at the companys sole discretion anddeterminedby relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.

Vaccination Policy including COVID-19

At Habitat Health we aim to provide safe and high-quality care to our participants. To achieve this please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu werequireeither proof of vaccination or declination form and required masking while in participant locations as a safe asanessential requirement of this for reasonableaccommodationsdue to an applicants disability orsincerely heldreligious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity Equity and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications without regard to race color religion creed sex gender (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression sexual orientation marital status military or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified keeping with our commitment Habitat Health will take steps to provide people with disabilities and sincerelyheldreligious beliefs with reasonable accommodationsin accordance withapplicable if you require a reasonable accommodation to fullyparticipatein the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact us at

Beware of Scams and Fraud

Please ensure your application isbeing submittedthrough a Habitat Health sponsored site only. Our emails will comefrom @ addresses. If you feel that you have been the victim of ascamsuch as this please report the incident to the Federal Trade Commission by selecting the Rip-offs and Imposter Scams option: Experience:

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