Value Added Services (VAS) Project Manager

Location: Mt. Crawford VA

Department: Sales

Reports to: Director of Sales

Work hours: Monday-Friday 8:00am to 5:00pm. **Must be willing to work outside of regular hours as needed. Occasional travel between facilities for training events and site visits.**

Position Summary: The Value-Added Services (VAS) Project Manager is responsible for planning coordinating and executing projects involving additional services beyond standard operations within a traditional warehousing and distribution environment. This role ensures that customer-specific service activitiessuch as kitting labeling light assembly repackaging quality checks product customization and other special handling tasksare delivered accurately efficiently and in alignment with customer requirements and internal operational standards. The VAS Project Manager acts as the primary liaison between customers operations and support teams to ensure successful project outcomes. The VAS will be also responsible for actively prospecting potential new clients to expand our VAS volume and customer base.

Responsibilities:

• As an active member of the Company Sales Team prospect the procurement of new value-added service projects/clients through joint calls the collection of all necessary information development of proposals and the presentation to prospective customers.
• Lead end-to-end management of customer-driven VAS projects including requirements gathering scope definition resource planning scheduling and execution.
• Monitor project progress to ensure tasks are completed on time within scope and within budget.
• Work closely with our Company Sales Team to understand and document the scope of customer requested value-add production projects. Obtain formal signoff verification from customer(s) confirming project scope.
• Serve as the Companys primary customer contact for new and ongoing value-added services (VAS) projects.
• Aid in managing the relationships between Company Customer and Contracted Service Provider(s).
• Manage project and legal contracts with Client(s) and Vendor-Partners
• Store and organize project and legal contracts in electronic cloud solution (i.e. SharePoint)
• Identify and outline resources required for successful project launches including but not limited to: equipment and supplies facility upgrades staffing requirements training requirements and IT requirements.
• Develop detailed project plans timelines and process flows that align with operational capabilities and customer expectations.
• Coordinate cross-functional teams including warehouse operations quality control procurement logistics and IT to ensure readiness and successful implementation.
• Manage project schedules and budgets
• Coordinate training and implementation launch meetings with Operations Customer Experience and vendor partners to align all teams and ensure successful project launch
• Work to achieve seamless project launches that exceed customer expectations
• Meet regularly with the Value-Added Services (VAS) Customer Experience Representative to review project status and develop plans to address challenges.
• Monitor and communicate deviations in ongoing project demand and forecasts and schedules making all parties aware of any variations to plan
• Maintain regular communication with customer(s) including regularly scheduled calls to discuss project updates challenges additional project opportunities etc.
• Foster and manage vendor-partner relationships for managed inventories supporting VAS
• Work with procurement to secure Purchase Order(s) for managed inventories supporting VAS
• Complete formal Authorization for Expenditure (AFE) and Major Project Process (MAPP) documentation for value-add projects requiring significant Company investment
• Quote coordinate (with Operations and Customer Experience) communicate and manage ad-hoc cross dock service requests.
• Participate in departmental and Company meetings as requested
• Ensure certifications and compliance standards are up-to-date and participate in any audits related to value-added production processing.
• Work with Company Sales Team and Leadership to research identify and select new value-added services to supplement and enhance the Company portfolio.
• Occasional travel for training customer visits and/or vendor meetings.
• Position holder will agree to seek additional project management training when and where available.
• Ensure all actions align with company standards outlined in the Corporate Keystones and Corporate Handbook.
• Perform other duties as assigned.

Qualifications:

• Strong interpersonal and communication skills (verbal and written).
• Ability to use data and observation to analyze evaluate systems and solve problems
• Detail oriented
• Highly organized detail-oriented and structured in approach.
• Proficient in Microsoft Excel and Word.
• Willingness to learn and utilize functionality in InterChanges WMS functionality.
• Flexible and adaptable to changing schedules and responsibilities.
• Ability to manage multiple projects simultaneously and effectively.
• Open to additional training and professional development as needed.
• Must have an acceptable mode of transportation and a valid drivers license for required travel.

Training and Experience:

• Bachelors Degree or equivalent -preferred.
• Previous experience with sales operations supervision or project management/pricing preferred.