Conference and Banqueting Operations Coordinator

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms including 56 suites and a Presidential Suite there is something for all.

2023 was the hotels 60^thanniversary which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level including a brand new restaurant and bar.

Salary: 27154.92 per annum plus service charge

BENEFITS

28 days paid holiday increasing with service

Exclusive high-street discounts through Perks at Work portal

Industry-leading Team Member discounts on hotel stays for you your family and friends

Access to leadership and development programmes through Hilton University

Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

Reward programmes incentives and team member recognition as well as long service awards

50% off in Hilton restaurants and bars (subject to individual outlets)

Refer a Friend Scheme

Uniforms provided and laundered complimentary

Free meals on shift

A Conference and Banquet Operations Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.

What will I be doing

As a Conference and Banquet Operations Coordinator you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Coordinator will also be required to contribute to reaching departmental targets. Specifically you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Up-sell with latest departmental incentives
• Manage Conference and Banquet set-ups
• Ensure guests are billed accurately
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Strive to achieve departmental targets as part of the team
• Ensure cleanliness of work areas
• Comply with hotel security fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

What are we looking for

A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company