Front Office Operator
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and customerfocused Front Office / Operator to join our team in Aqaba Jordan. As the first point of contact for our guests you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.
- Greet and welcome guests in a friendly and professional manner
- Handle checkin and checkout procedures efficiently
- Respond to guest inquiries and requests promptly and courteously
- Manage room reservations and assignments
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Assist with concierge services including providing local information and arranging transportation
- Maintain a clean and organized front desk area
- Handle guest complaints and resolve issues in a timely manner
- Perform administrative tasks such as answering phone calls and emails
- Ensure compliance with hotel policies and procedures
Qualifications :
- High school diploma or equivalent (required); Bachelors degree in Hospitality Management or related field (preferred)
- 12 years of experience in hotel front desk or similar customer service role
- Strong communication skills both verbal and written
- Proficiency in Microsoft Office Suite
- Knowledge of hotel management software (e.g. Opera PMS)
- Excellent multitasking abilities and attention to detail
- Strong problemsolving skills and ability to work under pressure
- Basic accounting and cash handling skills
- Understanding of hotel operations and guest services
- Professional appearance and positive attitude
- Ability to work flexible hours including nights weekends and holidays
- Fluency in English; knowledge of Arabic or other languages is a plus
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
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