HRSD Product Analyst

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: HRSD Product Analyst

Location: San Jose CA

Duration: Contract

Term: 6 months

Job Description:

Experience Desired: 8 Years.

Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.
Co-author PRDs epics and user stories with acceptance criteria
Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts.
Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements

Key Skills:

ServiceNow HRSD UAT

Job Title: HRSD Product Analyst Location: San Jose CA Duration: Contract Term: 6 months Job Description: Experience Desired: 8 Years. Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each. C...