Support Specialist

Santa Monica, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Duties: Provide support by diagnosing and solving hardware or software issues and troubleshooting technology. Talking clients through a series of actions either face-to-face via telephone or via remote support tools to help resolve issues or configure systems Configuring new hardware for employees Follow standard procedures and written instructions to repair issues or set up computer systems Ability to work cross functional with the Global Service Desk team to help provide support locally To carry out any other reasonable instruction as directed by the Support Tech Manager.

Skills: Must have 3-5 years of experience in an IT Support or Help Desk Role Strong Mac and PC hardware troubleshooting and deployment skills Strong software application installation/troubleshooting skills Familiarity with installing and supporting various third-party software Understanding of basic networking and network troubleshooting Familiarity with AV and video conferencing standards practices and technology Working knowledge of ServiceNowTop skills: Help desk experience Mac and PC troubleshooting experience ServiceNow experience JAMF/SCCM experience. Office 365Interview: As soon as possible 2 rounds one with the manager and then a technical round.

Education: College Degree preferred but not mandatory.

Schedule Notes:

Hours Per Day: 8.00

Hours Per Week 40.00

Department: US1C0127 : US1C-US1C0127Deskside Global IT

Job Category: Information Technology

Duties: Provide support by diagnosing and solving hardware or software issues and troubleshooting technology. Talking clients through a series of actions either face-to-face via telephone or via remote support tools to help resolve issues or configure systems Configuring new hardware for employees F...