Analyst, PC Support
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Job Location:
Wilson, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
PC Support Analyst
Schedule:Full-time Days
Your experience matters
More about our team
Our information technology team is dedicated to ensuring reliable secure and efficient technology solutions that empower staff to deliver exceptional patient care. We work collaboratively across departments to troubleshoot issues implement system upgrades and maintain critical infrastructure all while prioritizing data security and user support. Joining our team means being part of a proactive service-driven group committed to innovation and operational excellence.
How youll contribute
APC Support Analystwho excels in this role:
- Enters support requests into tracking system and assigns ticket number or other identification.
- Supports assists with troubleshooting of network infrastructure as directed by Network and System Manager and/or HITS Director. Diagnoses resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
- Directly responsible for support of computers peripherals operating systems client applications to ensure availability security privacy and appropriate back up as directed by manager or director.
- Ability to install configure troubleshoot upgrade reconfigure physically move while also providing appropriate support to users of all types while maintaining security and privacy of data.
- Provides support for mobile phones configures desktop operating systems and servers and manages account access password resets and user access privileges.
- Provide off-site support which will include the items listed above.
- Provides education and training as necessary to support users in their positions and to help make them competent in their roles.
- Participates on assigned teams and committees as assigned by manager and/or director.
- Needs to be able to provide support after hours on an on-call basis.
- Able to tolerate frequent interruptions and be able to prioritize as needs of the facility change.
- Must have strong interpersonal oral and written communication skills.
- Effective human relations skills are required for interfacing with team members all levels of staff physicians patients families and other contacts.
- Must possess the ability to effectively function in a stressful environment. Must possess the ability to remain on feet for extended periods of time and to perform the essential duties of the position.
- Trouble ticket software monitoring support escalation and resolution.
Why join us
We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:
- Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
- Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
- Professional Development:Ongoing learning and career advancement opportunities.
- Free travel and entertainment discount programto ensure you enjoy your time away from work.
What were looking for
Applicants should have a high school diploma or equivalent; associates or bachelors degree preferred. Additional requirements include:
- At least two years of experience in information systems preferably in a hospital setting.
- Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
More about Wilson Medical Center
Wilson Medical Center is committed to always providing excellent care to our community. Our 294-bed facility provides services to residents of Wilson County and surrounding commitment to high-quality healthcare is strong. We bring new and innovative programs to those who matter the most - our by The Joint Commission we offer services including cancer care cardiac care orthopedics imaging surgical services and many more.
EEOC Statement
Wilson Medical Centeris an Equal Opportunity Regional Medicalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Software Packages
- POS
- Windows
- Dos
- Sharepoint
- Troubleshoot
- Desktop
- PC
- Powerpoint
- hardware
- AS 400
- Service Calls
- CNA
About Company
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 a ... View more
