Manager, Collections

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Manager Collections

Reports To: Director Collections & Recovery

Positions Supervised: Assistant Manager Senior Collectors Collection Administration and Recovery

FLSA Status: Exempt

Job Summary

The Collection Manager oversees the daily operations of the credit unions collection and recovery functions across all loan types including consumer credit card real estate and specialty portfolios. This role is responsible for minimizing delinquency charge-offs and losses while ensuring compliance with federal and state regulations internal policies and member-focused service standards. ** This is a Hybrid/St. Louis position **

The Collection Manager provides leadership coaching and development to the collections team monitors key performance indicators and drives strategies that improve portfolio performance. This position collaborates closely with lending servicing fraud and loss mitigation teams to ensure effective risk management and a positive member experience. The role requires strong analytical decision-making skills the ability to manage complex situations and a commitment to protecting the credit unions financial assets.

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.

Directs and supervises consistent and timely collection efforts for delinquent secured and unsecured loans ensuring compliance with all applicable consumer collection laws and regulations while maintaining exceptional member service.
Coaches develops and trains staff; assigns work sets goals monitors progress and provides ongoing feedback to support employee performance and growth. Conducts performance evaluations and reviews annual expectations.
Oversees daily collection operations ensuring workflows are efficient and aligned with credit union policies. Analyzes delinquency trends and inventory to assign work and develop data-driven collection strategies.
Manages collection technologies including platforms automated calling systems and payment processors. Oversees third-party vendor relationships as needed.
Reviews and recommends actions on high-risk accounts including repossession approvals auction pricing and repair decisions. Identifies risk factors and negative trends proposing strategies to mitigate future losses.
Oversees and maintains working knowledge of the Bankruptcy Specialist functions including administration of bankruptcy activities on accounts. Manages the timely and consistent collection and legal practices for the collection of bankrupt accounts focusing on compliance with the credit union and bankruptcy code.
Handles escalated member issues with a focus on timely respectful and solution-oriented resolution.
Ensures full compliance with applicable laws and regulations. Responds to internal audit findings and external examiner inquiries related to the Collection Departments operations.

Required Qualifications

An equivalent combination of education training and experience will be considered.

High School Diploma
Five (5) years of relevant experience in collections or related fields
Three (3) years of Leadership experience

Preferred Qualifications

Bachelors Degree
Eight (8) years of relevant experience in collections or related fields
Five (5) years of Leadership experience

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Ability to lead and engage in sensitive confidential conversations with internal and external stakeholders. Skilled in motivating influencing and guiding direct reports peers and partners to achieve organizational goals.
Demonstrates integrity and sound ethical judgment in all decisions. Builds trust through transparent diplomatic interactions and serves as a role model for organizational values.
Capable of making informed decisions independently while balancing team input. Uses strong problem-solving skills to resolve issues prioritize competing demands and adapt strategies to changing circumstances.
Maintains composure and professionalism under pressure fostering a positive team environment while meeting deadlines and quality standards. Demonstrates cultural awareness and respect in managing diverse teams.
Effectively manages multiple priorities and resources in a fast-paced environment. Demonstrates flexibility and resilience when responding to urgent issues or shifting business needs.
Proficient in analyzing data and leveraging technology to support decision-making and operational efficiency. Communicates complex information clearly and accurately to diverse audiences.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Hybrid work environment (combination of remote & onsite); requires regular use of online tools systems and collaboration platforms
General office setting when working onsite
Occasional travel to branch locations vendor sites or other business-related locations
Attendance at offsite meetings events or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g. laptop presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Manager

Job Title: Manager CollectionsReports To: Director Collections & RecoveryPositions Supervised: Assistant Manager Senior Collectors Collection Administration and RecoveryFLSA Status: ExemptJob SummaryThe Collection Manager oversees the daily operations of the credit unions collection and recovery fun...