Research Scientist
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Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey
ASAPP is expanding its research team and is looking for an experienced Research Scientist specializing in Conversational AI & Machine this role you will work on solving scientific challenges related to Conversational AI to build domain-specific real-world solutions. You will have the opportunity to leverage the massive amounts of data generated by our products to ask fundamental research questions while deploying AI features into real-world applications.
What youll do
- Hands-on Research: Be deeply involved in hands-on technical work in any and all aspects of research projects from early exploration to working prototypes to achieve successful real-world applications.
- Research Leadership: Identify promising applications of AI relevant to ASAPPs core mission formulate and advocate for research programs in those areas and take ownership of driving impactful research initiatives.
- Collaboration & Advocacy: Work with cross-functional teams to socialize your research findings advocate for their application and guide the productization of those findings to improve customer experience solutions.
- Documentation & Publication: Document significant experimental results contribute to publishing peer-reviewed papers and participate in patenting innovations.
- Mentorship: Mentor and guide junior researchers helping them develop their skills in independent research and the communication of their findings.
What youll need
- Education: PhD in a relevant field (such as Computer Science Electrical Engineering Linguistics etc.) along with significant experience in research.
- Technical Expertise: Strong research experience in LLMs Conversational AI or Speech systems including practical knowledge of algorithm design model development and experimental evaluation. Ideally with a focus on real-world applications.
- Mentorship & Leadership: Experience in coaching and guiding junior researchers or research engineers.
- Hands-on Contribution: As an individual contributor youll be expected to lead experiments perform hands-on research and drive the execution of innovative projects.
- Enthusiasm: A passion for continued learning and deepening expertise in machine learning and AI with a strong desire to apply research in impactful ways.
What wed like to see
- Experience with Spoken Conversational AI applications or Speech LLMs.
- Ability to develop and lead independent research programs.
- A collaborative mindset eager to share research findings and drive their application across product teams.
- Experience in a startup environment with the ability to balance deep research and rapid execution.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance.#LI-GP1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Laboratory Experience
- Machine Learning
- Python
- AI
- Bioinformatics
- C/C++
- R
- Biochemistry
- Research Experience
- Natural Language Processing
- Deep Learning
- Molecular Biology
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
