(Senior) CRM Admin (fmd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
OUR PURPOSE AT PLANCRAFT
Building the backbone of European trades together with AI and voice-first software.
Were not just building software were on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast practical and voice-first. With Tier 1 Investors from Europe and the US like Headline and Creandum as well as 20000 tradespeople as customer base were scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin not zero personality and we build every feature with the people in mind who wear the boots not the suits. Were #stoked to shape the future #together as a team and #humble in our mission to support the builders of tomorrow.
Were not just building software were on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast practical and voice-first. With Tier 1 Investors from Europe and the US like Headline and Creandum as well as 20000 tradespeople as customer base were scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin not zero personality and we build every feature with the people in mind who wear the boots not the suits. Were #stoked to shape the future #together as a team and #humble in our mission to support the builders of tomorrow.
YOUR MISSION AT PLANCRAFT
As a (Senior) RevOps CRM Admin (f/m/d) you architect automate and scale plancrafts CRM and GTM systems so that global Sales CS and Marketing teams operate on reliable AI-powered workflows and clean data structures that support our international expansion. You are the structured operator who keeps our CRM foundation stable scalable and integrated across tools enabling the wider RevOps team to focus on strategy analysis and execution.
Your Responsibilities
Your Responsibilities
- Own HubSpot CRM system administration globally for all GTM teams (Sales CS Marketing).
- Build and maintain a globally scalable CRM architecture that supports multi-country GTM processes.
- Design and maintain international-ready CRM structures including properties permissions objects and data models across all markets.
- Design implement and optimize AI-powered automations across the full customer lifecycle (e.g. summaries routing enrichment lifecycle triggers).
- Create and manage high-quality workflows (HubSpot Make n8n AI tools) that reduce manual work across all revenue teams.
- Ensure data governance across all GTM objects including naming conventions deduplication rules lifecycle logic and access structures.
- Build and maintain cross-tool integrations (billing support product telephony AI agents scheduling) that work reliably on a global scale.
- Provide the system logic and technical setup needed for accurate forecasting routing segmentation and reporting in close collaboration with RevOps leadership.
- Enable the wider RevOps Sales Ops CS Ops Marketing Ops and Enablement teams through stable systems clean data and well-documented frameworks.
- Establish and maintain documentation standards so every Ops role can understand and extend workflows properties and integrations.
YOUR PROFILE
Must-Haves
Nice-to-Haves:
- 35 years hands-on HubSpot CRM experience at admin or power-user level.
- Strong track record in automation and workflow design (HubSpot workflows Make AI workflows).
Experience designing CRM setups for international markets and multi-country GTM processes. - Solid understanding of data governance including naming conventions deduplication lifecycle logic and permission concepts.
- Proven experience with cross-tool integrations (e.g. billing support product AI tools).
- Structured system-architecture thinking with a focus on scalability and reliability.
- Ability to align with and enable multiple Ops roles (RevOps Sales Ops CS Ops Marketing Ops Enablement).
- Excellent stakeholder communication skills across technical and non-technical audiences.
- Youre curious to explore how AI can support your work and eager to grow your skills with our support.
Nice-to-Haves:
- HubSpot certifications in relevant areas (e.g. CRM RevOps automation).
- Experience with AI automation and prompt design for operational workflows.
- Experience with PLG / product-signal integrations into CRM and GTM tooling.
- Basic SQL skills or similar technical debugging capabilities.
- Background in scaling multi-market SaaS businesses.
WHY PLANCRAFT
- Team Spirit: Were driven by passion commitment and a shared mission. Team spirit matters to us and we make it visible: with four major team event weeks per year casual monthly on-site and remote formats and a strong recognition culture where we regularly celebrate both the big and small wins together.
- Ownership: Youre encouraged to take ownership from day a flat hierarchy and high-trust environment youre empowered to make meaningful decisions and drive real impact.
- Learning & Growth: We invest in your personal and professional development through a strong feedback culture a personal learning budget and targeted enablement formats. Our goal is to help you unlock your full potential.
- AI Enablement: Our internal tools and workflows are AI-enabled by design. We support every team and individual in applying AI at the next level in their daily work including getting your own ChatGPT license of course.
- Tech & Tooling: Youll receive a MacBook premium headphones and everything else you need from hardware to tools to be effective in your daily doing.
- Flexibility: Whether Hybrid or on-site you work where youre at your best. Our Hamburg office at Rödingsmarkt (with a rooftop terrace) is always open and you decide each week how often you come in. And if you need a change of scenery working abroad worldwide up to 2 months is always an option.
- Recharge: To ensure the needed rest we offer 30 vacation days per year (based on a 5-day week) plus Dec 24th off. We also subsidize your Urban Sports Club membership and organize internal sport meetups.
- Mobility: You can lease a JobRad (Bike) and get a subsidized Deutschlandticket or BahnCard for public transport to be supported in your commute.
- International Environment: Were becoming more international every month with team members already in Italy France the Netherlands and Austria which is why English is our internal company language.
About us
Were #stoked to shape the future#together as a team and #humble in our mission to support the builders of tomorrow. For a first impression of us take a look at our Instagram and LinkedIn page.
Diversity makes us better.
We welcome people of all backgrounds identities abilities and experiences and we believe that different perspectives lead to better ideas stronger products and a healthier workplace. If youre excited about our mission but your experience doesnt align perfectly with every requirement we encourage you to apply anyway. You might be exactly who were looking for.
On the application process
We want your candidate experience with us to be smooth transparent and enjoyable. We aim to get back to you regarding your application within 5 business days. Our interview process typically takes about 4 weeks from start to finish though this may vary by role. You can learn more about our processhere. If you need adjustments or flexibility at any stage please dont hesitate to let us know well do our best to make it work for you.
Note on creating a test account:
If you would like to create a test account as part of the challenge please enter Applicant in the relevant field during registration and select Other under Trade. This ensures that our sales team does not mistakenly register you as a craft business and reach out to you unnecessarily.
Diversity makes us better.
We welcome people of all backgrounds identities abilities and experiences and we believe that different perspectives lead to better ideas stronger products and a healthier workplace. If youre excited about our mission but your experience doesnt align perfectly with every requirement we encourage you to apply anyway. You might be exactly who were looking for.
On the application process
We want your candidate experience with us to be smooth transparent and enjoyable. We aim to get back to you regarding your application within 5 business days. Our interview process typically takes about 4 weeks from start to finish though this may vary by role. You can learn more about our processhere. If you need adjustments or flexibility at any stage please dont hesitate to let us know well do our best to make it work for you.
Note on creating a test account:
If you would like to create a test account as part of the challenge please enter Applicant in the relevant field during registration and select Other under Trade. This ensures that our sales team does not mistakenly register you as a craft business and reach out to you unnecessarily.
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
About Company
Our values: #stoked # together #humble For a first impression of us - take a look at our latest reels ! Do you have any questions before you apply? We are here for you - just reach out to [email protected]
