Person Served Advocacy & Authorization Specialist

Person Served Advocacy & Authorization Specialist

Join NeuLife Rehabilitation of Florida Inc. - Transforming Lives Through Rehabilitation

Are you passionate about making a real difference in the lives of individuals recovering from traumatic brain injury (TBI) acquired brain injury (ABI) and spinal cord injuries NeuLife Rehabilitation of Florida Inc. is seeking a highly motivated Persons Served Advocacy & Authorization Specialist who will serve as a champion for our persons served throughout their rehabilitation journey.

Position Summary:

The Person Served Advocacy & Authorization Specialist plays a critical role in ensuring seamless access to rehabilitation services for persons served with traumatic brain injury (TBI) acquired brain injury (ABI) and spinal cord injuries. This position combines insurance expertise with passionate advocacy supporting individuals throughout their rehabilitation journey while maintaining operational excellence at NeuLife Rehabilitation of Florida Inc.

Key Responsibilities:

Insurance & Authorization Management:

• Process and manage medical authorizations for NeuLifes rehabilitation services
• Conduct peer-to-peer communications with insurance providers and medical directors
• Track authorization status and maintain detailed documentation
• Appeal denied claims and advocate for coverage approvals
• Collaborate with billing and clinical teams to ensure proper authorization requirements

Advocacy for Persons Served:

• Serve as a dedicated advocate for NeuLife persons served with TBI ABI and spinal cord injuries
• Navigate insurance barriers and work to secure necessary rehabilitation services
• Communicate with persons served and families regarding authorization status and next steps
• Coordinate with case managers social workers and clinical teams

Clinical Documentation Support:

• Review therapy notes and clinical documentation for accuracy and completeness
• Ensure documentation supports medical necessity for continued care at NeuLife
• Assist with treatment plan reviews and progress tracking

Credentialing Support:

• Assist with provider credentialing applications and renewals
• Maintain credentialing files and track expiration dates
• Support onboarding of new clinical staff at NeuLife

Administrative Duties:

• Maintain accurate records and authorization tracking systems for persons served
• Generate reports for National Admissions Director and executive leadership
• Participate in team meetings and quality improvement initiatives

Reporting Structure:

• Direct Reports to: National Admissions Director
• Collaborates closely with: Chief Operating Officer (COO)
• Cross-functional partnerships: Clinical teams billing department case management

Required Qualifications:

• High school diploma or equivalent (Bachelors degree preferred)
• Minimum 2-3 years experience in medical insurance authorizations
• Strong knowledge of insurance processes CPT codes and medical terminology
• Experience with rehabilitation services or neurological conditions preferred
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite and electronic health records
• Strong organizational skills and attention to detail

Essential Skills & Attributes:

• Passionate advocate with genuine care for the welfare of persons served
• Highly motivated self-starter with strong work ethic
• Ability to navigate complex insurance systems and regulations
• Excellent problem-solving and critical thinking abilities
• Professional demeanor for interactions with insurance representatives
• Empathetic communication style for interactions with persons served and families
• Ability to work independently while collaborating effectively with leadership teams

What We Offer:

• Competitive salary: $50000 annually
• Full-time on-site position (Monday-Friday 9:00 AM - 5:00 PM)
• Opportunity to make a meaningful impact in rehabilitation medicine
• Professional growth in a supportive healthcare environment
• Full Medical Benefits 401K Tutution Reimbursement Onsite Daycare

Ready to be a voice for those who need it most Apply with NeuLife today!

Why Join NeuLife:

Make a meaningful difference in the lives of individuals recovering from life-changing injuries. Youll be part of NeuLifes dedicated team committed to providing exceptional rehabilitation services while ensuring persons served receive the authorization and advocacy they deserve throughout their recovery journey. This role offers direct collaboration with senior leadership and the opportunity to influence care at the highest levels.

NeuLife Rehabilitation of Florida Inc. is an equal opportunity employer committed to diversity and inclusion.

Required Experience:

IC