Sr. Manager, IT Operations

Archer is an aerospace company based in San Jose California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing manufacturing and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard and we believe that diversity in the workplace is what makes us smarter drives better insights and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences and supports and celebrates all of our team members.

We are seeking a highly experienced Senior IT Operations Manager to lead our End User Services Systems Engineering Endpoint Engineering and Digital Workplace functions. This role is responsible for delivering a world-class technology experience to our employees ensuring operational excellence across our core IT services and driving the evolution of our digital workplace strategy as the company scales.

This leader will manage a multi-disciplinary team oversee critical IT platforms and service delivery and partner closely with Security Engineering HR and Facilities to ensure a secure efficient and highly productive environment. If you excel at building teams maturing processes and scaling IT operations in a fast-paced environment this role is for you.

What Youll Do

• Lead and develop a high-performing multi-functional IT operations team.
• Establish operational roadmaps OKRs and capacity plans for each pillar (EUS Systems Endpoint Digital Workplace).
• Manage vendor relationships renewals and budget allocations across platforms and hardware.
• Implement IT governance risk management and compliance strategies.
• Champion IT operational maturity through continuous improvement automation and standardization.
  Serve as the escalation point for complex technical operational and cross-departmental issues.
• Define and mature ITSM processes such as incident request knowledge and problem management.
• Drive service-level excellence through KPIs automation self-service and documentation.
• Oversee administration and reliability of core IT infrastructure (identity collaboration SaaS platforms directory services authentication etc.).
• Guide systems architecture decisions and ensure scalable secure configurations.
• Own device management strategy across macOS Windows and mobile platforms.
• Oversee collaboration tools (Google Workspace Slack Zoom Miro Notion Atlassian etc.).
• Drive integration automation and tool governance to reduce friction across teams.
• Partner with HR and Communications on onboarding rollout and experience improvements.

What Were Looking For

Required Qualifications

• 8 years of IT operations experience with at least 35 years in a leadership or management role.
• Strong understanding of ITSM frameworks (ITIL) incident response change management and service delivery models.
• Hands-on familiarity with identity management (Okta/Entra) endpoint management tools and core SaaS systems.
• Experience building and scaling IT teams in a fast-paced growth-oriented environment.
  Excellent communication prioritization and stakeholder management skills.

Preferred Qualifications

• Experience in engineering-driven hybrid or multi-site organizations.
• Experience supporting executive teams or high-velocity engineering organizations.
• Strong understanding of automation workflow orchestration and operational tooling.
• Exposure to compliance frameworks (SOC2 FedRAMP CMMC ISO 27001) is a plus.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract retain and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Companys business strategy. For this position we are targeting a base pay between $163200 - $204000. Actual compensation offered will be determined by factors such as job-related knowledge skills and experience.

We are an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race color creed religion sex gender identity sexual orientation national origin disability uniform service Veteran status age or any other protected characteristic per federal state or local law including those with a criminal history in a manner consistent with the requirements of applicable state and local laws.

Information collected and processed as part of any job applications you choose to submit is subject to Archers Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit qualifications and business needs. We do not discriminate based upon race color religion sex sexual orientation age national origin disability status protected veteran status gender identity or any other characteristic protected by federal state or local laws.

Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer please reach out to. All employment processes are managed by the Archer People Team.