Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

Role Overview

As a Product Designer at Promise youll take the lead on turning ambiguous horizontal problems into beautiful intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering Product and Deployment Strategists shaping strategy and driving clarity from discovery through shipping. Youll set a high bar for UI/UX and interaction design steward our design system and help transform real-world operational complexity into experiences that residents and agency teams love to use.

This is a role for a makerleader: youll design prototype validate with users and raise the bar for the whole organization while owning outcomesnot just tasks.

What Youll Do

• Shape design strategy for key product investments. Bring structure to amorphous cross-cutting problem areas; define product primitives and patterns others can build on.

• Design end-to-end experiences. Create flows interactions and high-fidelity UIs that simplify complex realworld workflows for residents caseworkers and operational teams.

• Prototype to learn. Use rapid prototyping to explore approaches validate with customers and GTM partners and derisk big bets before we build.

• Evolve our design systems. Maintain and extend accessible scalable components; ensure quality and coherence across surfaces.

• Partner across the business. Work shouldertoshoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights shape narratives and enable adoption.

• Raise the bar. Lead critiques mentor designers and strengthen our product decision-making through clear storytelling and evidence.

• Close the loop. Instrument and learn from usage support tickets and qualitative research to iterate quickly postlaunch.

Responsibilities (how youll be measured)

• You consistently bring clarity to ambiguity and drive crossteam alignment on the right problems to solve.

• Your work ships with high interaction and visual craft measurably improving adoption completion rates and timetovalue.

• Our design system and patterns are stronger faster to build with and more accessible (AA).

• Partners across Promise cite you as a strategic peer who improves products experiences and outcomes.

• You multiply the teammentoring others evolving rituals and upleveling quality across the product surface area.

What Youll Bring

• 8 years designing complex multisurface digital products (or equivalent impact) including substantial ownership at a senior IC level.

• A portfolio that demonstrates exceptional UI and interaction design UX problemsolving and simplification of gnarly horizontal problems.

• Systems thinking and experience building/evolving design systems at scale.

• Prototyping and research fluencyfrom framing hypotheses to running lightweight tests and synthesizing evidence.

• Storytelling and influenceclear writing crisp visuals and the ability to move a room from ambiguity to alignment.

• Crossfunctional musclecomfortable partnering with PM/Eng and collaborating with Sales/Success on narratives demos and feedback loops.

• Nice to have: experience in fintech/govtech payments or billing flows accessibility and inclusive design multilingual interfaces or dataheavy/AIassisted workflows.

How We Support Our People

• 100% paid health coverage

• Generous PTO and sick leave

• Lunch snacks and coffee provided

• Company retreats

• Opportunities to travel and see the impact of your work

• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week but are flexible on working from home

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.