Product Manager- Digital Support & AI
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were reinventing customer serviceand were looking for an experienced Product Manager to help lead that this role youll shape digital-first support experiences powered by self-service GenAI chatbots AI agents and Agentic AI enabling customers to resolve issues effortlessly while ensuring human experts are there when theyre needed most.
What Youll Do
Own the product vision for next-generation digital support leading initiatives from discovery through delivery and iteration.
Translate customer pain points and business needs into clear product requirements roadmaps and prioritization frameworks.
Collaborate cross-functionally with UX Engineering Analytics and business partners to launch seamless intuitive support experiences.
Define and monitor success metrics such as deflection rate CSAT resolution time and chat adoptioncontinually optimizing through experimentation.
Drive data-informed decision-making using customer insights A/B tests and analytics to refine and evolve the product.
Champion continuous improvement ensuring both the customer experience and the teams ways of working evolve as we scale.
Qualifications :
- Experienced Product Manager with a strong digital backgroundideally in retail AI customer service or related domains.
A clear communicator and natural collaborator who thrives in cross-functional fast-moving environments.
Customer-obsessed with a sharp ability to identify real problems and prioritize meaningful outcomes.
Analytical and data-informed comfortable using metrics and insights to guide decisions.
Adaptable curious and proactivemotivated to explore new technologies and smarter ways of elevating the support experience
Additional Information :
Start date: ASAP
Mode of Work: Onsite
Location: Stockholm
Form of employment: Full-time until further notice we apply 6 months probationary employment.
We interview candidates on an ongoing basis do not wait to submit your application.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
We are a consulting company with a bunch of technology-interested and happy people! We love technology, we love design and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued. With us, each individual ... View more
