First Line Analyst with English Kraków

Location: Poland - Kraków Job-ID: 206471 Contract type: Business Unit: Service Desk

As a future member of the team based in Kraków you will have the opportunity to:

• Use and improve your language skills by daily work inEnglish
• Communicate with an international customer via telephonechatand e-mail in English
• Provide technical support and resolve technical issues for clients to meet business and customer requirements
• Learn a lot and develop your professional profile
• Gain IT knowledge
• Participate in trainings and talent programs
• Have a stable workplace with flexible scheduling
• Work in safe and friendly atmosphere where people matter

You are the ideal candidate if

• You speak English fluently (min. B2 level)
• You have proven experience of working at Service Desk:IT support customer support helpdesk
• You have excellent proven customer service skills
• You know how to ask the right questions to reach the core
• You have outstanding communication skills and customer focused mind-set
• You have the ability to do multitasking in a fast-paced environment
• You enjoy teamwork

We offer various benefits such as:

• Extensive 1-month induction training
• Business working hours
• Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
• Hybrid work model after first 3 months working at the office
• Benefits package:

- Private medical healthcare and cafeteria

- Opportunity for development to technical or managerial careers

- Brand new and modern office within easy distance

- Additional day off for birthday

- Language courses

- Welcome pack for every new joiner

- Referral bonus

- Relocation bonus

- Access to self-learning platform (Udemy)

- Access to the Employee Assistance Programme (EAP)

- Opportunity to participate in interesting initiatives as part of the companys CharitaCenter (charity events running events etc.)

- Global and local recognition programs and competitions

- Language certification

Current information for our applicants

We have made our application and recruitment process virtual we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter