Member & Trust Support Consultant (German speaking)

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of them. 

We are looking for a world class LinkedIn Support Consultant to join our team! As a Trust & Member & Trust Support Consultant you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education on how to best leverage LinkedIn in alignment with our User Agreement. You will be responsible for receiving investigating and resolving customer inquiries identifying and deterring fraudulent activity and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members customers and employees. Ultimately removing friction and enabling our members to continue pursuing economic opportunities. You will work directly with our members & customers to resolve their issues but will also be expected to directly support internal stakeholders like Sales or Customer Success partners as they navigate supporting their customers. Your work will support our German speaking customers & stakeholders however you will be expected to also support global English speaking markets and on occasion additional international language markets using a translation tool. 

The need to balance thoroughness with efficiency for our members is a huge part of the excitement of this role. At LinkedIn we look for the most passionate and dedicated professionals to carry out our mission. This role requires you to collaborate as a team to restore trust take extreme ownership in your work and our members inquiries and provide world class customer service.

Core Responsibilities:

Primary responsibility for research and resolution of internal and external customer queries to trust privacy and security incidents in line with LinkedIns Privacy Policy and User Agreement.

Restore loyalty with members & employees through multi-channel communications.

Effectively recognize problems and limit damage to trust by performing relevant research analyzing data and using appropriate tools resources and subject matter experts.

Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.

Maintain a mindset focused on diversity inclusion and belonging.

Drive efficiency gains by identifying communicating and taking actions on gaps in existing workflows.

Actively participate in cross-functional global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.

Consistent and appropriate sense of urgency combined with proper discretion in resolving issues.

Attend and eagerly apply learnings from ongoing industry and/or professional development training.

Qualifications :

Basic Qualifications:

2 years of experience in one or more of the following areas: customer support complaint resolution or account management supporting a product/solution

2 years of experience in utilizing multiple communication channels (email phone and chat) in a metrics based environment

Fluency in German and English

Ability to work extended or non-traditional hours aligned to business needs to support emergency situations may be required.

Preferred Qualifications:

Bachelors Degree or equivalent work experience

2 years of experience in one or more of the following areas or combination thereof: risk compliance privacy or legal support

Experience working in a fast paced team environment in a target based setting

Experience in multiple communication channel queue environments both phone and email support

Excellent verbal and written communication skills

Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense problem-solving and analytical skills

Strong attention to detail effective time management skills ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries

Direct work experience navigating difficult conversations delivering complex messages that address company needs for additional information or modified actions by the customer

Experience analyzing and assessing potential risk

Experience analyzing data trends and client information to identify product or service enhancement opportunities

Experience using Microsoft Office products including: Excel Word Outlook and PowerPoint

Strong working knowledge of PC based Internet and software applications

 

Suggested Skills 

• Attention to detail

• Time Management

• Data Analysis 

Additional Information :

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

No

Employment Type :

Full-time