Service Now Implementation Project Manager

Ventura, CA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst)

LOCAL CANDIDATES ONLY

Must be available on-site in Ventura 3-4 days per week. No travel expenses available for this position.

Overview

We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration deployment and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst collaborating closely with IT business stakeholders and end-users to maximize the value of our ServiceNow platform for project portfolio and operational work management.

Key Responsibilities

1. ServiceNow PPM Implementation & Configuration

Lead the end-to-end implementation and configuration of the ServiceNow PPM module.
Translate complex business requirements into technical solutions within the ServiceNow platform.
Configure core PPM functionalities including:
- Project and Operational Work Tracking
- Time Entry and Reporting
- Project Intake and Demand Management (Idea/Demand to Project lifecycle)
- Resource Management (Demand/Supply Tracking)
- Financial Planning and Portfolio Management (as needed).

2. Business Analysis & Stakeholder Management

Conduct workshops and interviews with Project Managers Resource Managers and Individual Contributors to gather and document detailed requirements.
Develop functional specifications process flows and use cases.
Serve as the primary liaison between technical development teams and business stakeholders.

3. Training Adoption and Change Management

Develop and deliver comprehensive training programs (documentation sessions Q&A) for various user groups (PMs RMs contributors).
Drive user adoption by communicating value addressing pain points and supporting users through the transition.
Create and maintain high-quality documentation for processes and system usage.

4. Platform Optimization & Operational Support

Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking reporting and dashboard creation.
Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.
Create and maintain reports metrics and dashboards to provide visibility into project health resource utilization and operational performance.

Required Qualifications

Proven Experience: Minimum of 3-5 years of experience as a Business Analyst or Project Manager with a strong focus on enterprise system implementation.
ServiceNow Expertise: Minimum of 2 years of direct hands-on experience implementing configuring or supporting the ServiceNow PPM module (or ITBM Suite).
Technical Skills: Deep understanding of ServiceNow platform capabilities configuration and best practices.
Functional Knowledge: Strong grasp of Project Management methodologies (Waterfall Agile) Portfolio Management Resource Management and IT Service Management (ITSM) concepts.
Communication: Excellent written and verbal communication skills with the ability to articulate complex technical concepts to non-technical audiences.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management.
Experience with other ServiceNow modules (ITSM CSM HRSD etc.).
PMP PMI-ACP or other relevant project management certifications.
Experience working in healthcare environment

Location and Work Structure

This is a Hybrid position.
The consultant must be available for onsite presence three days per week at our office location in Ventura California.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst)LOCAL CANDIDATES ONLYMust be available on-site in Ventura 3-4 days per week. No travel expenses available for this position.OverviewWe are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to...