AudioVideo Platform Engineer (MTR) Phoenix, AZ onsite

Job Title: MTR Engineer

Phys Location: Phoenix AZ

Must Have Technical/Functional Skills

We are seeking an Audio/Video Platform Engineer to design implement and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering automation and platform enablement rather than day-to-day operations.

Youll be responsible for building and securing a new A/V platform environmentpotentially a SaaS hybrid or on-premise proxy-based solutionand ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows Azure and Microsoft 365 with an ability to partner effectively across InfoSec Networking and Infrastructure teams.

- 5 years of experience in enterprise-scale platform engineering systems administration or collaboration services.

- Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.

- Deep understanding of Windows OS architecture performance tuning and enterprise management.

- Proficiency in PowerShell and Python for automation and system integration.

- Strong working knowledge of Azure Active Directory Intune and Conditional Access.

- Experience with networking fundamentals including firewalls DNS proxies QoS and certificate management.

- Familiarity with information security frameworks (e.g. ISO 27001 NIST) and how they apply to system and application hardening.

- Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.

- Excellent communication and documentation abilities.

Preferred Qualifications

- Experience designing or migrating SaaS or hybrid A/V collaboration environments.

- Relevant certifications:

  - Microsoft Certified: Teams Voice Engineer Expert

  - Microsoft Certified: Azure Administrator Associate

  - CompTIA Security or equivalent

Roles & Responsibilities

Platform Engineering & Implementation

- Architect deploy and maintain enterprise-scale audio/video collaboration platforms (SaaS hybrid or on-premises).

- Integrate platform services with Azure Active Directory Conditional Access Intune and on-prem identity components.

- Collaborate with internal stakeholders to align platform architecture with enterprise security compliance and performance standards.

Automation & Continuous Improvement

- Develop automation scripts and tools using PowerShell and Python to streamline management configuration and monitoring.

- Build self-healing and automated alerting systems using telemetry from Windows logs Teams CQD and platform analytics.

- Identify and lead continuous improvement efforts to enhance reliability scalability and user experience.

Enterprise Collaboration & Integration

- Partner with Networking and Firewall teams to ensure proper routing bandwidth optimization and secure communication paths for media traffic.

- Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies endpoint hardening baselines and least privilege access controls.

- Serve as the subject matter expert for Microsoft 365 with emphasis on Teams CQD and audio/video troubleshooting.

Advanced Troubleshooting & Root Cause Analysi s

- Deeply analyze CQD Teams logs and Windows event data to diagnose and resolve complex AV and connectivity issues.

- Perform end-to-end system analysis across endpoints network paths and authentication layers.

- Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise

A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:

- Understand and apply information security principles across system design including identity access encryption and data protection.

- Work effectively with internal InfoSec teams to design document and validate controls related to authentication conditional access endpoint security and vulnerability management.

- Ensure secure integration between on-prem proxy servers SaaS components and Azure servicesleveraging secure tunneling certificate management and proper authentication mechanisms.

- Participate in risk assessments threat modeling and configuration reviews for platform and service changes.

- Collaborate with firewall and network teams to define and validate rules ports and flows that support A/V connectivity while maintaining zero-trust posture.

- Apply security best practices within scripting and automationsuch as credential protection privilege management and compliance logging.

- Maintain awareness of emerging threats vulnerabilities and Microsoft 365 security capabilities that could impact collaboration environments

Qualifications :

Bachelors or masters

Additional Information :

 All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract