Collections Specialist with German

Job Description

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU.

About You

In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center.

As a key member of our collections team youll manage customer accounts resolve payment queries and handle disputes efficiently. Youll collaborate with end-customers operational managers and regional support teams (Sales Credit Analysts Customer Service) to ensure timely resolutions and maintain strong stakeholder relationships. This is your chance to grow your career with a globally recognized brand in our Krakow office.

In this role you will:

• Engage with end-customers proactively to collect outstanding payments and resolve queries in a timely manner.

• Analyze account portfolios to identify root causes of debts and open credits and implement practical solutions to improve account health.

• Monitor and reconcile assigned accounts propose write-offs when necessary and focus on keeping debt balances low.

• Act as a key liaison between customers and Order-to-Cash departments sharing documentation for disputes unallocated payments and other claims.

• Build and maintain strong relationships with internal teams and external clients to ensure smooth collaboration and effective communication.

• Communicate via phone and email with customers to reduce delinquency while providing support through financial data analysis and insights.

It starts with YOU.

To succeed in this role you will need the following qualifications:

Required Qualifications:

• Fluent English and German both written and spoken

• Proven experience in Collections or related process

• Excellent problem-solving and analytical skills

• Strong customer relationship management abilities.

Preferred Qualifications:

• SAP working knowledge

• Degree ideally related to accounting and finance.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset and were committed to providing them with the resources they need to be successful. If youre looking for a rewarding career with a company that cares about its employees then Kimberly-Clark is the place for you.

Great Support for Good Health - with medical dental and vision coverage options Social Fund and Cafeteria Platform life insurance to support you and your family in unexpected moments and the Employee Assistance Program as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 1 day per week from the office in accordance with our internal policy as we understand the importance of work-life to that we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special and to participate in voluntary incentives in addition to your regular working duties in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth- we are committed to helping our employees develop and grow which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment -a job at the very heart of Kimberly-Clarks finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. Thats why we offer a flexible work model that blends remote work with intentional in-person collaboration helping you connect grow and innovate while maintaining the balance you value.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime please check out the careers website.

And finally the fine print.

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world which is why we seek to build a workforce that encompassesthe experiences of our you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

Employment is subject to verification of local policies.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role is available for local candidates already authorized to work in the countrys role only. Kimberly-Clark will not provide relocation support for this role.

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