Customer Collaboration Specialist

Team & Function

Play an active role in developing the standards processes and culture of the team.

Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.

Customer Collaboration

Lead the Customer Collaboration agenda with Red Bulls key accounts using the available data & platforms as a key foundation.

Plan and chair monthly customer meetings (e.g./JSP).

Analysing & improving forecast accuracy.

Collaborative Forecasting Planning and Replenishment with customers aligning demand between Red Bull and the Customer (base promotions events).

Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems.

Service Level & Customer Satisfaction

Continuous improvement of internal and external processes in order to maximise customer inbound service levels.

Manage end to end order processing & resolve customer delivery issues.

Handle enquiries complaints and returns in line with defined service levels.

Promotions/Portfolio

Interact with Sales and Finance teams supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning.

Manage the forecast enrichment process at total volume and align volumes with Sales Finance and Marketing.

Schedule and run planning sessions with retailer to align forecasts forecast phasing and buy in patterns.

Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders.

Work with retailers to ensure smooth exit of event and return to business as usual.

Analyse relationship between promotional activities new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity.

Qualifications :

Experience of working in customer facing role(s).

Service Minded highly accurate problem solver.

Previous Supply Chain experience in FMCG (ideal not essential).

Able to influence and drive continuous improvement.

Quick to analyse problems to find actionable pragmatic solutions.

Transforms data and information into meaningful insights & action.

Additional Information :

At Red Bull we exist to give people wiiings. To achieve that we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience skills potential and talent: everyone is welcome here.

Remote Work :

No

Employment Type :

Full-time