Senior Customer Success Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Shanghai ChinaJob Description:
Conducts routine tasks and deliverables in the field of Customer Service Operations. Performs under general supervision strong customer and employee experience strategy perspectives and insights ensuring proposed solutions drive optimal client value and measurable growth. Reports on customer service progress against key initiatives and ensures the customer service team is consistently focused on identifying and meeting customers specific needs and expectations.
Supports the development and implementation of key performance indicators to progress leading-edge standards for the Customer Service Operations department under general supervision.
Produces routine reports to continually analyze and measure departmental status against customer expectations and milestones.
Assists with customer-specific communication initiatives to promote a positive customer service experience ensuring proposed solutions drive client value consistency and growth.
Updates managers on key matters pertaining to the customer service department to keep management consistently in the loop.
Contributes to pitches proposals and status reports to keep customers (internal and external) advised of the companys positive deliverables towards key milestones and deadlines.
Provides constructive feedback to junior Customer Service Operations team members to progress team knowledge experience and skills.
Advances other colleagues through consultation mentoring and collaborative leadership to build depth of capability and provides functional (matrix) supervision.
Coaches more junior colleagues in techniques processes and responsibilities.
Understands and applies Johnson & Johnsons Credo and Leadership Imperatives in day-to-day interactions with team.
Required Skills:
Preferred Skills:
Business Behavior Customer Centricity Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Execution Focus Issue Escalation Order Processing Problem Solving Quality Services Researching Service Excellence Service Request Management Technical Support Telephone EtiquetteRequired Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
