Customer Relations Coordinator II
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Title:
Customer Relations Coordinator IIJob Group:
Professional & ScientificRequired Minimum Qualifications:
High School diploma or equivalent and 2 years of related experiencePreferred Qualifications:
Experience working in a print shop digital printing center or production-based service environmentExperience using order-entry estimating or print-management systems
Experience working in a higher education or similar large organizational setting
Experience serving as a functional lead including training delegating tasks or supporting workflow
Experience providing customer service in a fast-paced service environment
Job Description:
Iowa State University is seeking a Customer Relations Coordinator II to join Printing Services a campus-wide provider of digital printing quick-turn production and customer support. While this position will provide support to 2 campus locations the Printing & Publications Building and the Student Innovation Center Quick Print Center
Your primary responsibility as a Customer Relations Coordinator II is to oversee the day-to-day operations and service delivery at the Quick Print addition to guiding customers through their print projects coordinating order details and ensuring smooth production workflows this role will also supervise a small team of employees providing direction support and training to ensure efficient and high-quality service at the Quick Print Center.
If you enjoy helping people organizing project information learning new technology and production processes and working in a fast-paced environment with steady variety this role offers the perfect mix of customer service print coordination and hands-on support.
What Youll Do
Assist customers by greeting walk-ins responding to calls and emails and helping them select the best print solutions
Guide project planning by explaining timelines pricing materials and production capabilities
Manage order details by entering accurate job specifications preparing estimates and tracking projects through production
Coordinate timelines with internal production teams and external providers to ensure high-quality on-time delivery
Support production work by assisting with print and finishing tasks and verifying completed jobs for accuracy
Maintain daily operations by monitoring supplies organizing work areas and reporting equipment service needs
As a Working Supervisor you will oversee staff and student workers by managing schedules delegating tasks and providing on-the-job training. Your leadership will ensure efficient operations and high-quality service at the Quick Print Center.
Why Join Us
Printing Services is an award-winning operation that supports departments students faculty and staff across the entire university. The team is recognized for quality reliability and outstanding customer satisfaction earning high marks in recent campus surveys and consistently delivering print solutions that support teaching research outreach and campus events.
Youll be part of a team that values craftsmanship service and innovation and your work will make a visible impact on campus every day.
Learn More About Us
Explore our services awards and campus impact here:
Youll Get
Medical dental and vision insurance beginning on your first day (with timely enrollment)
Competitive retirement plan with strong university contributions
Paid vacation sick leave and holiday pay enjoy university holidays off
A consistent daytime schedule that supports healthy worklife balance
Opportunities to learn digital printing equipment workflow systems estimating tools and production processes
A supportive collaborative environment that values accuracy customer service communication and continuous improvement
Example of Duties
Provides product information recommendations and suggestions to meet customer needs.
Explains policies procedures and offerings to customers.
Fulfills customer requests invoices billing orders etc.
Resolves customer issues.
Coordinates special projects.
Maintains and builds customer relationships.
Assists with marketing promotions and sales.
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS804Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
Resume
Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
December 11 2025Posting Close Date:
December 21 2025Job Requisition Number:
R18284Required Experience:
IC
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
