Skillbuilders Program Manager

Skill Builders Program Manager

Classification

Salary/Exempt

Reports To

Associate Director of Program Services

Position Type

Full Time

Position Summary:

The Skill Builders Program Manager is responsible for leading expanding and ensuring the quality of UCPIEs Skill Builders after-school programs including virtual programs and Para-Karate programs throughout the Inland Empire. This role oversees program operations supervises site supervisors and program support staff and ensures compliance with all regulatory contractual and organizational requirements. The Program Manager serves as the primary liaison between families staff community partners and UCPIE leadership ensuring that services are delivered safely effectively and in alignment with UCPIEs mission. This position is also responsible for program development staff training data management and contributing program information for grants reports and marketing efforts. The Skill Builders Program Manager plays a key leadership role in advancing access to high-quality social and recreational opportunities for children and youth with disabilities.

Key Responsibilities:

• ExpandSkillBuildersprogramstounderservedcommunitiesintheInlandEmpire.
• RecruithireandtrainsitesupervisorsfortheSkillBuilders program.
• Supervisesitesupervisors;assuretheyfollow federalstateand localregulations andUCPIE program design in the delivery of service.
• Supervise Program Assistant; assure virtual program services are delivered as per program design.
• Actas aliaisonforparentsandsitesupervisors toassurequalityofSkillBuilders program.
• Recruit andenrollchildrenfornewSkillBuildersprogramsandorassistSiteSupervisorswhen needed.
• Recruitandfacilitatethehiringofsocialrecreationcoachesfornewsitesandwhenneededfor existing programs.
• Oversee the Para-Karate program including processing enrollments and track and monitor program attendance and enrollment numbers.
• Betheprimarycontactwithfacilitiesexecutivestaff toassureMemorandumsofUnderstanding (MOU) and relationships are sound with UCPIE partners.
• BetheprimarycontactforSiteSupervisorsforquestionsabouttheirjobduties.
• Providesitesupervisorswithon-goingsupportandtraining. When staff shortages occur the Program Manager will step in to provide direct coverage in place of a coach or site supervisor to maintain safe and consistent program operations.
• Coordinatesitesupervisormeetings onamonthlybasis.
• CoordinateannualSkillBuildersprogramstaffappreciationactivities.
• Monitorattendanceandprogramqualitybychecking inandmaintainingallSkillBuilders program documentation paperwork.
• Fileandorganize allSkillBuildersdocumentation includingcalendars and daily notes.
• ReviewandapproveSkillBuilderspayroll.
• ReviewandapproveSkillBuildersprogramexpenses.
• Oversee the Virtual Program Assistant and provide coverage for the virtual program when the Program Assistant is unavailable or when contractors call out.
• ReviewandapproveVirtualProgramCalendar
• Keepprogramparticipantdatacurrent.
• Documentandprovide supporting information for Skill Builders for grant proposals and reports.
• Conduct an annual audit of the Skills Builders Program including administering a parent satisfaction survey compiling the data and preparing a written summary.
• Evaluateprogramoperations;makerecommendationsforimprovementofexistingsystemsto stay up to date with technology.
• UseADPsystemtomanageafter-schoolstaffunder theguidanceofHumanResourcespolicies procedures and management.
• Assistdevelopmentstaffbyproviding contentofSkillBuildersactivitiesandprogresstobeused for social media and UCPIE marketing campaigns.
• ProvideAssociateDirectorofProgramServices with regularupdateofactivitiesandprogram operations on the day-to-day administration of the Skill Builders program.
• WorkinateamenvironmentwithotherUCPIEstaff.

Skills & Competencies:

Case Management
Applies knowledge of disability services community resources and family support needs to ensure participants receive appropriate person-centered services. Coordinates communication between families staff and partnering agencies to support consistent high-quality care.

Communication
Communicates clearly and professionally with staff families community partners and leadership. Delivers information in a timely manner listens actively and adjusts communication style to meet the needs of diverse audiences including those with disabilities.

Ethical Practice
Demonstrates integrity confidentiality and sound judgment in all program operations. Follows UCPIE policies regulatory standards and ethical practices while promoting fairness respect and safety for participants and staff.

Cultural Awareness

Understands and respects the cultural linguistic and socioeconomic diversity across the communities UCPIE serves throughout Riverside and San Bernardino counties. Builds inclusive welcoming program environments and adapts practices as needed to ensure equitable access and meaningful participation for all children and families in our service regions.

Leadership & Navigation
Provides strong leadership to site supervisors program assistants and coaches. Guides teams through changes solves problems proactively models professionalism and ensures adherence to program design and organizational expectations.

Relationship Management
Builds and maintains positive collaborative relationships with families staff schools facility partners and community organizations. Navigates conflicts constructively fosters teamwork and ensures all stakeholders feel supported and valued.

Qualifications:

The Skill Builders Program Manager must meet all personnel requirements including passing a background check (FBI & DOJ) maintaining a valid California drivers license providing proof of insurance and vehicle registration and having reliable transportation.

Required:

Additional qualifications include:

• Bachelors degree in a social services-related field or equivalent experience with advanced training; a Masters degree is preferred.
• Two years or more of experience in case management.
• Two years or more of experience supervising staff including managing and developing personnel.
• Ability to track monitor and develop program goals to ensure continuous improvement and alignment with organizational objectives.
• Extensive experience working within the disability services field particularly with the California Department of Developmental Services and Regional Centers.
• Knowledge of human resources practices as well as safety and emergency procedures relevant to community-based programs is preferred.
• Proficiency in Microsoft Office and general computer applications.

Work Environment & Physical Demands

Frequent collaboration with internal departments in a supportive and team-oriented environment.

Regular communication in person by phone and via video conferencing.

This position primarily operates in a professional office setting. However the Program Manager will also be required to travel to Skill Builders program sites throughout Riverside and San Bernardino counties to meet with staff support program operations and connect with participants and their families.

The role routinely uses standard office equipment such as laptops computers and smartphones.

Duties require sitting standing walking and occasional lifting of materials up to twenty (20) pounds.

Occasional evening and weekend hours are required for events or community outreach.

Some travel may be required on behalf of UCPIE.

EEO Statement:

United Cerebral Palsy of the Inland Empire is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and strongly encourage applications from people of all backgrounds including women people of color individuals with disabilities LGBTQ individuals and veterans.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin ancestry age disability medical condition marital status military or veteran status or any other characteristic protected by federal state or local law.

In compliance with the California Fair Employment and Housing Act (FEHA) we provide reasonable accommodation for qualified applicants and employees with disabilities. If you need assistance or an accommodation during the application process please contact