Lead Business Analyst-ERP systems, Finance modules like Accounts Payable, Accounts Receivable (AR)

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Position: Lead Business Analyst- ERP systems especially in Finance modules like Accounts Payable (AP) Accounts Receivable (AR) and Procurement
Experience: 6-12 years
Category: Software Development/ Engineering
Location: Chennai /Bangalore
Position ID: J1125-2220
Employment Type: Full Time


Strong knowledge of ERP systems particularly in Finance with a focus on Accounts Payable (AP) Accounts Receivable (AR) and Procurement. A foundational understanding of finance is essential.
ERP experience is preferred.
Act as an individual contributor collaborating with peers customers delivery teams development teams and quality assurance teams to execute the product roadmap.
Stay updated on new developments in the domain and ensure that relevant advancements are incorporated into the roadmap.
Actively participate in the development of business concepts and design reviews.
Drive and propose solutions that enhance user experience in alignment with emerging market trends.
Provide practical solutions and guidance to address issues and queries from various stakeholders.

Your future duties and responsibilities:

Relevant certifications in ERP systems (e.g. SAP Oracle Microsoft Dynamics) are a plus.
2. Experience
Experience in customer support or a similar client-facing role (typically 1-5 years).
Familiarity with at least one ERP system (e.g. SAP Oracle NetSuite Microsoft Dynamics).
Hands-on experience in troubleshooting and resolving ERP-related issues.
3. Technical Skills
Proficiency in using ERP software and understanding of its core modules (finance HR inventory procurement etc.).
Strong problem-solving and troubleshooting abilities.
Ability to understand and explain technical concepts to non-technical users.
Database knowledge (e.g. SQL) for issue diagnosis.
Familiarity with cloud-based ERP platforms is increasingly important.
4. Communication Skills
Excellent verbal and written communication skills to interact with clients effectively.
Ability to explain complex issues in a clear and concise manner.
Active listening skills to understand client needs and respond appropriately.
Strong customer service skills with a focus on building relationships and client satisfaction.

5. Analytical and Problem-Solving Skills
Ability to analyze user issues and identify root causes.
Strong troubleshooting skills to provide quick and effective resolutions.
Aptitude for understanding complex business processes and how ERP systems support them.
6. Time Management and Multitasking
Ability to handle multiple client cases and prioritize based on urgency and impact.
Organizational skills to track support tickets and follow up on pending issues.
7. Patience and Empathy
Ability to remain calm and empathetic when dealing with frustrated or upset clients.
Focus on providing a positive experience for users while resolving their issues.
8. Adaptability and Learning Ability
Willingness to stay updated on new ERP features updates and technologies.
Ability to adapt to changes in the ERP system business processes or client requirements.
Continuous learning mindset to enhance both technical and interpersonal skills.
9. Teamwork and Collaboration
Ability to work effectively in a team collaborating with technical experts consultants and developers.
Comfortable in a cross-functional environment ensuring clients needs are met by coordinating with different departments.
10. Documentation and Reporting Skills
Ability to maintain clear and detailed documentation of client issues resolutions and any follow-up actions.
Proficiency in ticketing systems (e.g. Jira) for tracking client support requests.
Soft Skills
Strong interpersonal skills to maintain positive relationships with clients.
Ability to work under pressure and handle high-stress situations effectively.
Attention to detail to ensure accurate data entry and issue resolution

Required qualifications to be successful in this role:

Must to have Skills- Possess strong knowledge of ERP systems especially in Finance modules like Accounts Payable (AP) Accounts Receivable (AR) and Procurement.

Good to have Skills-
ERP Certifications (SAP Oracle Microsoft Dynamics).
Cloud-based ERP familiarity.
Experience in customer support or client-facing roles.
Continuous Learning Mindset: Staying updated on ERP features and technologies.
Soft Skills: Patience empathy and ability to handle high-stress situations.
Attention to Detail for accurate data entry and resolution.

Skills:

• Data Analysis
• English
• Finance & Accounting
• Requirements Analysis
• User Acceptance Testing

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.