Cluster Operations Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Cluster Lead

Integrated Facilities Management

Leading Global Technology company

Here in India we manage 4.8 M space across 19 offices .

Our clients mission to build data in such a way that it can be seen in a new way and create endless opportunities

The Asia Pacific region is an important part of our clients success: occupying19 offices across 1 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the worlds most inspiring office spaces. With nearly 10 million square feet of office space across Asia there is plenty of room to grow! The JLL account team has developed a unique culture drawing and adapting from JLL and our clients way of working and thinking.

What this job involves:

Ensuring client satisfaction

Working with the support of your account lead you will manage your onsite team providing consistent leadership and coordination achieving country and regional initiatives and deliverables. Manage site operations helpdesk and workplace operations. You will work closely with the clients facilities management team in your country and be the main point delivering outstanding service. Through active collaboration with your team you will ensure the success of all facilities management services including all operations events coordination building and technical services risk mitigation financial management plus team and vendor performance. At JLL we put client satisfaction at the front and centre of everything we do. If you share our values we will be more than happy to work with you.

Strategic Planning

Supported by your Hub Lead youll prepare business strategies for your country and ensure their success. Maintaining a consistent focus on data integrity and timely delivery against targets will be a key focus of this role. Forecasting and accurately projecting against exponential growth on this high volume client account will be key to your success.

Meeting the clients facilities needs

Youll be responsible for working closely with the client to understand their current needs and anticipate future requirements. Your planning and stakeholder management skills will be vital in this role you will be a key decision making in the procurement and management of vendors and services.

Making everyone safe and risk-free

How much value do you place on workplace safety If its as important to you and it is to us youll be a strong fit for the this role you will protect everyones health and safety by maintaining effective and efficient workplace safety procedures. Your onsite team will be the first line of defence against risks. As such you will help implement and manage risk management programs minimising operational impact of unexpected events. Youll also ensure your team follows escalation and incident reporting procedures and comply with all relevant policies and guidelines.

Risk management

Monitoring adherence against policies procedures and applicable laws will be your responsibility along with compliance against health & safety standards and environmental regulations. Your team will be able to rely on your guidance and support during standard operations in addition to power shutdowns evacuations space planning moves and vendor management. Youll instill a risk-conscious culture within your team to ensure swift risk identification and immediate mitigation besides maintaining regular updates and reporting as per the applicable procedures.

Sound like you To apply youll need to be:

Knowledgeable & confident

To fit into the role you must have at least 7 years of relevant experience in facility or property management preferably within a fast paced and high volume MNC environment. You will have exceptionally high standards and be skilled in relationship management with strong analytical and presentation skills as well as financial acumen you will be equipped with some of the essentials for the job. You should be goal-oriented and possess the ability and confidence to make tough decisions to resolve problems or improve operations.

Team player

JLLs unmatched excellence is only made possible by teamwork a core value you will this exciting and dynamic environment we expect you to lead from the front and support your team in achieving all targets. Likewise you must have a proven track record of flawless execution against regional goals all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviour while under your leadership. Passionate about guiding and mentoring your team members you realise that their success is your success.

Team leader

Do you consider yourself a natural leader Can you be a role model for others These skills will become an asset because youll work as an ambassador of JLLs code of ethics. Leading by example with consistent improvements youll set objectives and measurable goals for others. Youll create a conducive environment empowering your team to ensure superior service delivery excellence and personal growth. Youll be skilled in managing team members remotely and effectively. Youll enjoy working within a diverse and inclusive team experience of managing over/approx 3 - 8 team members would be a strong advantage in this role with the ability to develop strong relationships and rapport with people from all backgrounds.

Communication expert

How do you rate your communication skills Can you effectively convey your vision strategy and plan to the client and motivate your team to achieve the desired results This interpersonal skill will help you manage and negotiate vendors source act upon client feedback while mitigating risks and setting examples through your actions.

Client focused enthusiast

Can you lead by example and develop your team to achieve maximum client satisfaction levels Are you able to encourage cooperation and performance excellence A yes means you can function as a coach ensuring high morale and work ethic in the team as well as continuing effective client collaboration and partnership.

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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