Dutch Speaking Team Leader for Valencia

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead mentor and develop a team of 17-20 customer support agents to ensure high performance and professional growth
Take full ownership of critical performance metrics such as SLA adherence Net Promoter Score (NPS) Average Handle Time (AHT)
Monitor and analyze team performance providing timely feedback coaching and support to achieve and exceed KPIs
Track report and communicate performance insights and action plans to the Operational Lead
Encourage a culture of continuous learning and development within the team
Ensure adherence to relevant laws regulations and internal quality standards
Collaborate closely with the traffic team to align staffing with operational needs
Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
Reporting to Operational Lead

What we expect.
- 1 year proven experience leading customer support or service teams of similar size
- Strong focus on SLA and KPI-driven performance management
- Excellent coaching communication and leadership skills
- Proactive customer-focused approach to resolving issues and identifying structural improvements
- Data-driven mindset with the ability to analyze metrics and implement improvements
- Passion for customer service and team development
- Ability to thrive in a fast-paced dynamic environment
- Familiarity with call center software and technology is a strong plus
The extras youll love.

The career adventure of your lifetime in sunny Valencia Spain

The chance to work in a scale-up environment with a high-performance culture

Collaboration with the most well-known and fastest-growing brands in Europe

Be part of an incredible international community of like-minded and motivated professionals

The opportunity to grow and develop yourself both personally and professionally

Delicious and healthy breakfast and lunch

A comprehensive benefits program including Spanish classes boot camps the coolest team-building activities and more

Support with Spanish administration tips and tricks for relocation and access to Spanish health insurance

Lead mentor and develop a team of 17-20 customer support agents to ensure high performance and professional growthTake full ownership of critical performance metrics such as SLA adherence Net Promoter Score (NPS) Average Handle Time (AHT)Monitor and analyze team performance providing timely feedback...

Lead mentor and develop a team of 17-20 customer support agents to ensure high performance and professional growth
Take full ownership of critical performance metrics such as SLA adherence Net Promoter Score (NPS) Average Handle Time (AHT)
Monitor and analyze team performance providing timely feedback coaching and support to achieve and exceed KPIs
Track report and communicate performance insights and action plans to the Operational Lead
Encourage a culture of continuous learning and development within the team
Ensure adherence to relevant laws regulations and internal quality standards
Collaborate closely with the traffic team to align staffing with operational needs
Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
Reporting to Operational Lead

What we expect.
- 1 year proven experience leading customer support or service teams of similar size
- Strong focus on SLA and KPI-driven performance management
- Excellent coaching communication and leadership skills
- Proactive customer-focused approach to resolving issues and identifying structural improvements
- Data-driven mindset with the ability to analyze metrics and implement improvements
- Passion for customer service and team development
- Ability to thrive in a fast-paced dynamic environment
- Familiarity with call center software and technology is a strong plus
The extras youll love.

The career adventure of your lifetime in sunny Valencia Spain

The chance to work in a scale-up environment with a high-performance culture

Collaboration with the most well-known and fastest-growing brands in Europe

Be part of an incredible international community of like-minded and motivated professionals

The opportunity to grow and develop yourself both personally and professionally

Delicious and healthy breakfast and lunch

A comprehensive benefits program including Spanish classes boot camps the coolest team-building activities and more

Support with Spanish administration tips and tricks for relocation and access to Spanish health insurance