Build the Future with Us EquipmentShare is Hiring a Telecommunications Administrator

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a Telecommunications Administrator for our Corporate HQ in Columbia MO and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. EquipmentShare is searching for a Telecommunications Administrator for our Corporate office in Columbia MO to help us deploy and maintain our telecommunications infrastructure with an emphasis on Webex Calling and Webex Contact Center administration.

Primary Responsibilities

• Administer deploy monitor and maintain EquipmentShares VOIP telephony systems nationwide
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
• Provide excellent customer service to our staff/internal teams to efficiently solve problems
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
• Manage life cycle of hardware deployments unified communication applications migrations etc. for all locations
• Professional and detailed documentation of all existing and new environments
• Help maintain data and voice networks by troubleshooting repairing and performing preventive maintenance
• Responsible for assisting coordinating and performing EquipmentShares telecommunications work which includes adds moves and changes
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications
• Assist IT Management in selecting and implementing new Telecom technology as needed including Cloud based Contact Center and VoIP systems throughout the company
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores warehouses and office locations) are completed in a timely and accurate manner
• Perform other duties as assigned

Why EquipmentShare

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical dental and vision coverage for full-time employees
• Generous PTO paid holidays
• 401(k) company match
• Gym membership stipend wellness programs (earn PTO and prizes!)
• 16 hours of paid volunteer time per year give back to the community you call home
• Career advancement leadership training and professional development opportunities

About You

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy effort and optimism every day

Skills & Qualifications

• Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities and effectively make decisions to prioritize tasks and allocate time given evolving business priorities
• Deep knowledge of computer hardware and networking infrastructure
• Demonstrated ability and desire to learn Corporate Division and Facility-specific applications technology and terminology
• Exceptional critical thinking and problem-solving ability
• Customer-focused and models exemplary customer service
• Demonstrated communication and interpersonal skills with the ability to work independently or with a team and exercise sound judgment

Education and Experience

• Associates degree in Networking Technology Information Systems Computer Science or a related field OR comparable level of professional experience
• Cisco CCNA or CompTIA Network certification preferred
• At least 3 years experience in Networking and/or Telecommunications field
• Experience in Call Center administration IVR systems Enterprise Telecommunications Infrastructure including VoIP systems Cloud-based technologies PBX phone switching systems Call Routing Dial Plans and reporting software

Physical Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to lift up to 25 pounds at times.
• Must hold a valid drivers license.
• Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required. Travel time could be 10%-20% of the time and overnight may be required.

A Workplace For All

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an EOE M/F/D/V.