Desktop Engineer

New York City, NY - USA

Monthly Salary: $ 140000 - 160000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

The Modern Workplace Engineer is responsible for the deployment configuration and monitoring of all installed applications on Firm-managed physical desktops laptops and virtual platforms leveraging best-practice release processes.

Duties:

Responsible for the creation update and management of both physical and virtual desktop/laptop images
Responsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops virtual desktops and XenApp servers
Responsible for escalations to third-level support including shared support of an on-call rotation schedule
Responsible for determining success of deployments and reporting on installations
Responsible for deployment-related problem identification and remediation
Responsible for the management of O/S and application patch deployments
Responsible for maintaining and improving documentation around desktop management
Responsible for the support of desktop management and monitoring tools in order to:
- Identify and troubleshoot systemic issues
- Capture trending health information
- Gather analytics around end-user applications
Responsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop laptop and virtual environments

Skills/Qualifications:
(Employee must possess the following qualifications and excel in the following skill sets)

Management tools such as Microsoft InTune Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment Manager
Application Management in virtual environments including Azure Virtual Desktop Citrix Virtual Apps and Desktops
Application packaging tools such as AdminStudio or Advanced Installer
Group Policy Active Directory Entra and conditional access policies
Scripting languages like PowerShell and VBS
Desktop and application monitoring tools
Experience with Legal applications and Lenovo hardware
Experience with the following a plus: Beyond Trust Privilege Management Nerdio Manager for Enterprise Ivanti Environment Manager
Previous experience in a law firm or professional services environment is desirable

Attributes expected of all candidates include:

Responsibility honesty reliability initiative attention to detail determination a desire to learn ownership of and pride in ones work
Community engagement in peer groups and a drive to stay current with the latest trends and technology
Interpersonal skills necessary to interact and work productively as part of the Information Systems team delivering high-quality services to the Firm and our clients
Ability to meet deadlines and effectively complete operational and project-based assignments
Ability to communicate effectively in person and in writing with Firm personnel at all levels and outside parties as necessary
Ability to work independently

Education Requirements:

Bachelors degree preferably with strong academic record. Professional certifications a plus

Experience Requirements:

Minimum 3 years of experience in Desktop Engineering role

Attendance Requirements:

On site during normal working hours and available as necessary before or after normal working hours to work at the Firm over the telephone or at off-site meetings in order to meet the demands of the job and the needs of the Firm
Expected to carry a work phone and respond when necessary

The anticipated annual base salaryrange for this position is $140000-$160000.