Customer ServiceSupport Representative I
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About This Role
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience taking care of daily operations with regards to customer services training center experience and reception tasks. The CSR is the first point of contact for customers clients and guests and provides them with all essential information they may reasonably require.
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience taking care of daily operations with regards to customer services training center experience and reception tasks. The CSR is the first point of contact for customers clients and guests and provides them with all essential information they may reasonably require.
Main Tasks:
Act as first- and main point of contact for all customers clients and guests throughout their lifecycle within the training center.
Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
Execute front office duties to provide customers with requested information regarding the training process (schedules changes etc.) and logistics (hotel transport visa) or any other issue that our customers can reasonably request
Prepare clients materials for course delivery by:Ordering/printingrequired course documentation for clients.
Ensure facilities are ready prepared and organized in support of training delivery
Solidify and assist with TSA Approval Process.
Skills Capabilities & Competencies
Minimum of 3 years in Customer Service role required
Attention to detail
Meet deadlines within prescribed timeframes
Able to thrive in a team environment and contribute to team objectives
Excellent presentation and communication skills
Able to work onsite
Must be able to work every other weekend if needed
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential is a nonexclusive list and may be updated at any time.
Occasionally ascends or descends ladders stairs scaffolding ramps and poles.
Constantlyremainsin a stationary position standing or sitting.
Occasionally moves aboutaccomplishingtasks or travel.
Occasionally adjusts or moves objects up to 20 pounds.
Constantly performs repeating motions involving wrists hands andfingers.
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Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
