Job Title: Service Guest Support Specialist Lexus Dealership

Position Overview

The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests safely moving vehicles supporting service advisors and technicians and maintaining an organized and professional service environment. The ideal candidate is customer-focused reliable and committed to Lexus-level hospitality.

Key Responsibilities

Guest Experience & Hospitality

• Warmly greet all service guests upon arrival and assist with vehicle check-in.

• Provide guests with clear directions to the waiting area restrooms and amenities.

• Offer concierge-style support including opening doors assisting with personal items and answering general questions.

• Communicate in a professional courteous manner consistent with Lexus customer service standards.

Vehicle Handling

• Safely drive park and retrieve customer vehicles throughout the service process.

• Perform vehicle walk-arounds to identify existing exterior damage and record findings.

• Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

• Assist with vehicle deliveries or shuttle driving when needed.

Service Department Support

• Keep the service drive clean organized and presentable at all times.

• Assist service advisors managers and technicians with operational needs (vehicle staging moving cars to bays etc.).

• Check fluid levels tire pressure or fuel as directed (no mechanical diagnosis required).

• Manage loaner vehicle check-in/out processes if assigned.

Operational Duties

• Follow all dealership safety guidelines for driving and vehicle handling.

• Use dealership communication tools (tablets handhelds etc.) to update vehicle status.

• Report any vehicle issues unsafe conditions or customer concerns promptly.

• Support end-of-day closing procedures including securing vehicles and organizing keys.

Qualifications

Required

• Valid drivers license with a clean driving record.

• Ability to drive both automatic and manual transmissions (or willingness to learn depending on dealership requirement).

• Strong customer service and communication skills.

• Professional appearance and positive attitude.

• Ability to stand walk and move vehicles for extended periods.

Preferred

• Previous experience in automotive service hospitality or customer-facing roles.

• Familiarity with luxury-brand customer service expectations.

• Ability to multitask in a fast-paced environment.

Work Environment

• Primarily outdoors in the service drive and parking areas.

• Fast-paced guest-focused environment.

• Occasional exposure to weather conditions vehicle exhaust and dealership equipment.

Benefits

• Competitive hourly pay.

• Health dental and vision insurance.

• Paid time off and holidays.

• Employee vehicle purchase/service discounts.

• Growth opportunities within the dealership.