Customer Support Engineer I Accounting
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching diagnosing troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriateinternal teams
Ability to understand the application both functionally and technically
Ref er to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Ability to diagnose & address application issues
Basic understanding of IoT and software - preferred not mandatory
Candidate should be ready for rotational shift perks and benefits
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.
For more information on our privacy practices please refer to our Applicant Privacy Notice here.
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
About Company
One platform that seamlessly connects your entire automotive retail business. Unify DMS, CRM, Digital Retail, Analytics, and more. Request a demo.
