Business Analysis Reporting Specialist - Customer Experience
Share
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you detailoriented and skilled at transforming data into actionable insights Do you thrive in analyzing complex operations and delivering impactful reports We are seeking a Business Analysis & Reporting Specialist to support our customer experience initiatives driving datadriven decisions and enhancing our service delivery.
Key Responsibilities:
- Collect analyze and interpret data from customer experience projects including call center operations customer satisfaction surveys and omnichannel platforms.
- Develop and maintain comprehensive reports dashboards and visualizations to track project performance and key metrics.
- Collaborate with project managers and stakeholders to identify trends gaps and opportunities for improvement in customer experience initiatives.
- Provide indepth analysis of contact center performance including agent productivity customer satisfaction and service level agreements (SLAs).
- Monitor and report on key performance indicators (KPIs) for customer experience and recommend actionable improvements.
- Support strategic decisionmaking by delivering insightful presentations and reports to senior management and clients.
- Contribute to the design and evaluation of customer surveys ensuring relevant data collection for meaningful analysis.
- Ensure alignment with industry standards such as COPC and other frameworks for reporting and data analysis.
- Stay updated on emerging trends in business analysis reporting and customer experience to implement best practices.
Qualifications:
- Bachelors degree in Business Administration Data Science Analytics or a related field (Masters degree is a plus).
- Certifications:
- COPC Certified Professional (preferred).
- Proficiency in data visualization and analysis tools (e.g. Power BI Tableau or Excel).
- Business Analysis certifications such as CBAP or CCBA (preferred).
Experience:
- Minimum of 35 years in business analysis with a focus on customer experience or contact centers.
- Proven track record of analyzing operational data and delivering actionable insights.
- Strong knowledge of customer satisfaction measurement tools and statistical analysis techniques.
- Exceptional analytical problemsolving and criticalthinking skills.
- Proficiency in database management and SQL is a plus.
- Excellent communication and presentation skills to convey complex data clearly to diverse audiences.
Why Join Us
- Be part of a dynamic team that values innovation and datadriven decisionmaking.
- Work on impactful projects that shape the future of customer experience.
- Competitive compensation and benefits package.
- Opportunities for professional development and certification support.
Required Experience:
Unclear Seniority
Key Skills
- AED
- Design Management
- Business Analysis
- Business Administration
- Apache
About Company
www.pie.net.sa, www.pie.net.sa Disclaimer: By registering online for a job through p ĭ ē recruitment, you undertake to comply strictly with the following rules and regulations. Any breach or non-observance of such rules and regulations will result in your application being void. 1.The ... View more
