JR Technical Support

Amman - Jordan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Key Responsibilities

Client Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.
Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely manner.
Software Installation & Configuration: Perform software installations configurations and manage client databases.
Code Review: Participate in peer code reviews and ensure adherence to company programming standards and guidelines.
System Integration & Maintenance: Oversee the integration of software systems ensuring highquality and efficient implementations.
Documentation & Reporting: Create and maintain procedural documentation along with generating relevant reports for clients.
Feedback for Improvement: Provide constructive feedback to the development team to help enhance software and improve future implementations.
Training: Conduct training sessions for clients to maximize their use of the software.
Task Management: Manage multiple open cases efficiently and prioritize tasks to ensure completion on time.

Additional Duties: Perform any other tasks as assigned by the direct manager.

Requirements

Minimum Requirements

Education: Bachelors Degree in Computer Engineering Computer Science or a related field.
Experience: At least 3 years of experience in a technical support or implementationrelated role.
Training & Certifications: Relevant training programs and certifications.
Languages: Fluent in Arabic and English both written and spoken.

Preferred Skills & Qualifications

Healthcare IT Experience: Knowledge of Hospital Information Systems (HIS).
ERP Systems Knowledge: Familiarity with Enterprise Resource Planning (ERP) systems.
Technical Skills:
Strong understanding of languages and technologies such as:
HTML SQL C# Angular JavaScript
Microsoft Power BI SSRS and other Microsoft reporting tools
DevOps practices and tools
Soft Skills:
Excellent communication and problemsolving skills.
Strong time management and organizational abilities.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Attention to detail and a commitment to quality.

Key ResponsibilitiesClient Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely man...

Key Responsibilities

Client Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.
Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely manner.
Software Installation & Configuration: Perform software installations configurations and manage client databases.
Code Review: Participate in peer code reviews and ensure adherence to company programming standards and guidelines.
System Integration & Maintenance: Oversee the integration of software systems ensuring highquality and efficient implementations.
Documentation & Reporting: Create and maintain procedural documentation along with generating relevant reports for clients.
Feedback for Improvement: Provide constructive feedback to the development team to help enhance software and improve future implementations.
Training: Conduct training sessions for clients to maximize their use of the software.
Task Management: Manage multiple open cases efficiently and prioritize tasks to ensure completion on time.

Additional Duties: Perform any other tasks as assigned by the direct manager.

Requirements

Minimum Requirements

Education: Bachelors Degree in Computer Engineering Computer Science or a related field.
Experience: At least 3 years of experience in a technical support or implementationrelated role.
Training & Certifications: Relevant training programs and certifications.
Languages: Fluent in Arabic and English both written and spoken.

Preferred Skills & Qualifications

Healthcare IT Experience: Knowledge of Hospital Information Systems (HIS).
ERP Systems Knowledge: Familiarity with Enterprise Resource Planning (ERP) systems.
Technical Skills:
Strong understanding of languages and technologies such as:
HTML SQL C# Angular JavaScript
Microsoft Power BI SSRS and other Microsoft reporting tools
DevOps practices and tools
Soft Skills:
Excellent communication and problemsolving skills.
Strong time management and organizational abilities.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Attention to detail and a commitment to quality.

Key Skills

Apply Now

About Company

Doroob Hr Consulting

“DOROOB” greet you and wishing you all success and progress, we would like to inform you that we have began to provide HR and Recruiting services as one of most professional recruitment company in Jordanian market through our specialized team which has a vast experience in this area , ... View more

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