Director of Operations
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Supervise and guide department heads (e.g. Front Desk Housekeeping Food & Beverage Engineering) in their daily responsibilities.
- Monitor key performance indicators (KPIs) across all departments such as occupancy rates guest satisfaction scores and revenue per available room (RevPAR).
- Ensure smooth and efficient hotel operations including guest checkin/checkout room assignments and problem resolution.
- Foster a culture of exceptional guest service throughout the hotel.
- Respond promptly and effectively to guest complaints and inquiries.
- Implement strategies to enhance the overall guest experience.
- Conduct performance reviews and provide constructive feedback to department heads.
- Motivate and inspire staff to achieve operational goals.
- Assist in the development and management of the hotel budget.
- Monitor and control expenses to maximize profitability.
- Identify and implement costsaving measures.
- Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
- Implement quality assurance programs to maintain high standards of service.
- Ensure the safety and security of guests and employees.
- Develop and implement emergency response plans.
- Comply with all relevant safety and security regulations.
- Identify areas for improvement in hotel operations and implement necessary changes.
- Stay abreast of industry trends and best practices.
- Participate in industry events and conferences.
Qualifications :
- Minimum 5 years of experience in hotel operations management including supervisory experience.
- Extensive knowledge of hotel operations with a strong focus on Food & Beverage management
- Demonstrated ability in strategic planning budgeting and financial control
- Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree preferred.
Must be living in Egypt
Preferred Local candidates.
work permanent license is required.
Excellent analytical and problemsolving skills with a datadriven approach to decisionmaking
- Strong leadership abilities with experience in performance management and team development
- Proficiency in Microsoft Office suite and hotel management software
- Outstanding communication and negotiation skills
- Ability to work collaboratively in a fastpaced dynamic environment
- Customerfocused mindset with a commitment to delivering exceptional guest experiences
- Indepth knowledge of industry trends best practices and quality standards
- Adaptability and resilience in managing multiple priorities and stakeholders
- Fluency in English; knowledge of other languages is a plus
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
