Executive AssistantOperations Manager

About the Role

ICP is seeking a highly organized and proactive Executive Assistant / Operations Manager to support one of our clients a growing endurance coaching company. This role is ideal for someone who thrives in a fastpaced environment managing both business operations and content workflows. Youll play a key role in keeping the companys systems running smoothly engaging with clients and optimizing processes for efficiency.

Key Responsibilities

1. Client Onboarding & Engagement

• Manage onboarding workflows ensuring new clients receive the right materials and engagement opportunities.
• Set up automated sequences for educational content and personalized resources.
• Track client progress and maintain engagement through timely followups and touchpoints.

2. Operational & Administrative Support

• Schedule and coordinate calls meetings and team communications.
• Organize and distribute company resources including training materials recorded calls and internal documentation.
• Maintain an efficient calendar and ensure seamless scheduling for coaching sessions and events.

3. Content Management & Publishing

• Extract key insights from team calls and coaching sessions for content creation.
• Assist in repurposing content for various platforms (social media email newsletters video clips).
• Coordinate publishing schedules across multiple channels.

4. Business & Financial Administration

• Track revenue spending and key financial metrics.
• Maintain an uptodate database of client contracts renewal dates and engagement history.
• Build automations to track and notify when client contracts need renewal.
• Support bookkeeping and financial reporting processes.

5. Event & Travel Coordination

• Manage travel logistics for team events races and retreats.
• Assist in planning inperson events and coordinating logistics for client meetups.

6. Lead Management & Funnel Optimization

• Track client inquiries and maintain an organized CRM system.
• Monitor marketing performance and analyze what content drives client conversions.
• Provide insights on lead generation strategies to optimize client acquisition.

What Were Looking For

• Strong organizational and communication skills.
• Experience in executive assistance business operations or online business management.
• Proficiency with tools like Google Workspace Notion Airtable Zapier Calendly and Stripe.
• Ability to write and communicate concisely and effectively.
• Comfort with light video/audio editing or willingness to learn.

Bonus Points

• Experience in endurance sports health or coaching industries.
• Familiarity with content creation email marketing or CRM management.
• Strong project management skills and proactive problemsolving mindset.

Ready to apply Join our team and help drive efficiency and engagement in a dynamic coaching business!