RSA - Consultant Customer Success Engineer

RSA Consultant Customer Success Engineer

RSA provides trusted identity and access managementfor 12000 organizations around the world managing 25 million enterprise identities and providing secure convenient access to millions of users. RSAspecializes in empowering securityfirst organizations in financial services healthcare energy technology services and other industries to thrive in a digital world delivering complete capabilities for modern authentication access lifecycle management and identity governance. Whether in the cloud or onpremisesRSAconnects people with the digital resources they depend on everywhere they live work and play.

For decades RSA has pioneered many of the encryption authentication and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again paving the way for the future of digital identity through the RSA Unified Identity Platform; nextgeneration and hybrid and cloud solutions; the first ever and only multifunctional passwordless hardware authenticator; and a frictionless mobileoptimized experience for the modern workforce. If you are selfmotivated and looking for a fastpaced challenge doing something that truly matters come join our winning team! For more information go to rsa.

A Customer Success Engineer plays a key role in improving customer experience ensuring smooth product adoption and building longterm relationships while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.

Roles & Responsibilities:

• Deliver post sales implementation to customers through the initial setup configuration of product/Cloud solution.
  
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
  
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
  
• Maintain deep product knowledge and provide proactive Demos workshops and guidance to educate customers on new product features functionalities and best practices.
  
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
  
• Help customers unblock any technical challenges throughout the journey
  Engage with customers to review their usage provide recommendations for improvement and educate them about new features and updates.
  
• Build strong longlasting relationships with customers by understanding their business needs and challenges. And working with key stakeholders to ensure they meet their goals.
  
• Ensure crossfunctional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
• Work with account management teams to highlight any upselling or crosssell opportunities. Identify opportunities to increase product adoption and promote new features to customers

Required Skills:

• 10 years of experience with 4 years minimum in customer success or presales roles.
  
• Strong interpersonal skills customer handling and customer relationship management skills.
  
• Strong technical expertise and understanding of business solutions
  
• Strong executive communication skills.
  
• Customerfocused mindset with a passion for driving product adoption and be proactive in identifying and addressing their needs/goals.
  
• Ability to work crossfunctionally with teams such as sales product and engineering.
  
• Time Management Skills as CSE will work on multiple customers and issues simultaneously requiring strong organizational and time management skills.
• Engineering degree is preferable.

Technical Skills:

• Network concepts (DNS Load Balancers Virtual Networks Firewalls) *CCNA preferred*
  
• Security (Zero Trust Model Encryption and certificates Compliance)
  
• Cloud solutions (AWZ Azure SaaS SSO SCIM API)
  
• Identity and Access Management (MFA SSO SAML OAuth OIDC connect)
• Linux
  
• Active Directory

RSA provides trusted identity and access managementfor 12000 organizations around the world managing 25 million enterprise identities and providing secure convenient access to millions of users. RSAspecializes in empowering securityfirst organizations in financial services healthcare energy technology services and other industries to thrive in a digital world delivering complete capabilities for modern authentication access lifecycle management and identity governance. Whether in the cloud or onpremisesRSAconnects people with the digital resources they depend on everywhere they live work and play.

For decades RSA has pioneered many of the encryption authentication and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again paving the way for the future of digital identity through the RSA Unified Identity Platform; nextgeneration and hybrid and cloud solutions; the first ever and only multifunctional passwordless hardware authenticator; and a frictionless mobileoptimized experience for the modern workforce. If you are selfmotivated and looking for a fastpaced challenge doing something that truly matters come join our winning team! For more information go to rsa.

Required Experience:

Contract