IT Support - Banking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions:
Qualification : Computer Science and Engineering
Years of Experience : 1 - 3 years
Experience Required:
- Effective communication skills is the primary objective for L1 Support
- An understanding of the basic technology tools like Windows Office and Internet.
Responsibilities
- Provide a single point of contact between business users and the IT
- organization
- Provide initial support of calls
- Route service requests to resolution groups
- Respond to Business calls through the different service desk channels (
- phone email or service desk portal )
- Incidents recording & control (classification acceptance & tracking)
- Incidents assignment and distribution
- Improve overall customer satisfaction
- Keep users informed about the progress of calls
- Detection of potential trends and escalate calls where necessary
Skills
- Acting with Integrity
- Accepting Responsibility
- Supporting Organizational Goals
- Communicating Effectively
- Championing Customer Needs
- Serving Customers
- Critical Thinking
- Learning Quickly
- Help Desk Applications Support
- Help Desk Best Practices
- Customer Satisfaction Surveys
- Help Desk Escalation Procedures
- Problem Tracking Tools
- Workflow Management
- Help Desk Technologies
- Customer Satisfaction Measurement
- Active Directory
- LANDesk
- Equation
Domain : Bank
Terms and conditions
Joining time frame: (15 - 30 days)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enabl ... View more
