Insights Manager (Customer & Market)

Insights Manager (Customer & Market)

Segment / Business Unit: MVH Europe
Job Function: Client
Reports to: Director of Client Experience

Location Amsterdam

Languages- proficiency in English and other European Languages.

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus operating over 500 animal hospitals and clinics across 17 European countries. Together our teams deliver high-quality modern veterinary care for companion animals ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura our largest brand in Europe provides care to over three million patients each year through 12500 dedicated professionals. Linnaeus operating primarily in the UK and Ireland is home to over 6000 Associates empowered to deliver exceptional care through a culture of collaboration clinical excellence and continuous development.

At MVH Europe we prioritize a culture of accountability inclusion and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance comprehensive wellbeing programs and a shared passion for delivering exceptional outcomes in veterinary care

We are now seeking an Insights Manager (Customer & Market) to bring the customer voice to the centre of our strategy and deliver against our objectives. This is a newly created role with significant influence shaping how we listen learn and act on insight across Europe.

About the Role

As the Insights Manager you will lead the development and delivery of customer and market insights that inform decision-making across MVH Europe. You will take ownership of our insight strategy manage best-in-class Voice of the Customer tools and collaborate across markets and with the wider Mars insights community.

Youll turn complex data into compelling actionable stories that guide strategic choices from customer experience improvements to commercial demand-generation initiatives.

This is a high-impact role for someone who loves translating data into meaning enabling leaders to see trends anticipate needs and take smarter actions.

Key Responsibilities

• Design and deliver the MVH Europe insight strategy championing customer and market understanding across the business.

• Create a consolidated reliable source of customer insight rationalising data sources across markets.

• Transform complex datasets into clear actionable narratives that influence strategic direction.

• Conduct and manage qualitative and quantitative research including advanced methods and innovative tools (e.g. AI-driven research).

• Analyse new and existing datasets to identify trends that inform marketing and demand-generation strategies.

• Produce executive-level reports on customer sentiment and present recommendations to senior leaders.

• Partner with the Data & Analytics team to integrate customer data survey outputs and insights into a single view of the customer journey.

• Collaborate with the Marketing organisation to embed customer and market insight into decision-making.

• Manage external research partners and vendors ensuring projects run on time on budget and deliver high-quality outputs.

Context and Scope

You will be the bridge between customer insight and business strategy defining the annual research agenda shaping our understanding of customer experience across Europe and providing the intelligence needed for strategic choices. You will collaborate with global and local teams across Mars ensuring our insights drive product marketing and service excellence.

This role holds significant influence and visibility across MVH Europe.

Experience Required

Education

• Bachelors degree in Business Marketing Economics Statistics Data Analytics or related field (required).

• Masters degree or MBA (preferred).

Experience

• 7 years in market research customer insights or business intelligence.

• Strong technical skills and experience designing managing and analysing primary and secondary researchqualitative and quantitative.

• Experience working across multiple European markets.

• Skilled with survey and analytics platforms such as Power BI Tableau SPSS.

• Demonstrated ability to translate complex data into clear actionable insights.

• Experience selecting and implementing Voice of the Customer tools including NPS and CSAT.

• Strong communication and storytelling skills with experience engaging senior leaders.

• Fluent in English.

• Experience in healthcare veterinary or referral-driven industries is an advantage.

Key Mars Leadership Competencies

• Customer Focus

• Analytical Skills

• Communication & Storytelling

• Commercial Acumen

• Strategic Agility

• Collaboration & Influencing

• Results Orientation

Our offer:

Join a purpose driven company where were striving to shape the future of veterinary care together.

An industry competitive salary and benefits package

A stimulating work environment with good opportunities for personal development

Freedom to take responsibility and the opportunity to influence

Flexible working hours hybrid working international digital work environment

Learning and development opportunities

The opportunity to cuddle our beloved 4-legged friends in our offices.

We are always open for a conversation to discuss your individual needs

If this sounds like you:

Please contact Christina Scimeca Group Corporate Recruiter who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position please reach out to the Corporate Recruiter to understand the internal recruitment