Service DeliveryProject Manager (DutchGerman Speaker)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Who are we
It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for prevent detect and respond to cyber security incidents.
All of this is built on four fundamental values that define who we are: We are Proud We Break Barriers We Care and No BS!
Tasks
What will you do
As a Service Delivery Manager you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support.
You will be responsible for ensuring that our services are delivered in a timely and efficient manner and that our clients needs are met or exceeded. As part of your role you will also be responsible to oversee the onboarding of new clients into the service making sure they are timely and effectively guided through the different steps of such a project involving the different teams within NVISO and at the Client.
As a Service Deliver Manager you will :
Oversee the delivery of Managed Detection and Response services to our clients
Work closely with the security operations team to ensure that service level agreements (SLAs) are met
Ensure that service delivery processes are documented and followed
Monitor service delivery performance and identify areas for improvement
Work with the sales team to ensure that service delivery is aligned with client needs
Develop and maintain relationships with clients ensuring that their needs are met or exceeded
Provide regular reporting on service delivery performance to senior management
Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO.
You will be trained on the job in the concepts of:
Security Operations
Project management principles
Requirements
- Bachelors degree in Computer Science Information Systems or related field
- 3-4 years of experience in service delivery management preferably in a Managed Detection and Response environment
- Strong understanding of security operations and incident response
- Excellent communication and interpersonal skills
- Languages: Dutch(Fluent) English (Fluent) German (nice to have)
- Strong project management skills with the ability to manage multiple projects simultaneously
- Experience with ITIL or other service delivery frameworks
- Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
- Ability to work independently and as part of a team in a fast-paced dynamic environment
- You are eligible for NATO CLEARANCE (see HERE for more information)
Benefits
What do we offer
At NVISO we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:
- A training budget of 10.000 and 10 days every 2 years
- Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO our staff has presented at popular hacking conferences (BlackHat BruCON OWASP etc) and all of our technical staff can acquire deep technical security certifications (GSE GXPN GREM GCFA OSCP etc)
- Regular team-building and fun events with legendary off-site events once a year. The location of the next team building is one of the most closely guarded secrets at NVISO We can however disclose that weve visited Lisbon Dubai Lapland and Malta over the past few years
- Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team whose role is to ensure your well-being and helps you grow in your career!
- Flexible working hours and home office possibilities (working abroad options)
- Statutory leave plus 5 additional leave days by NVISO
IF YOURE INTERESTED PLEASE SEND US YOUR APPLICATION!
WERE LOOKING FORWARD TO MEETING YOU!
Disclaimer on the Use of AI Tools in the Application Process
Please be aware that the creation and submission of application documents (e.g. CV cover letter case studies etc.) using AI-powered tools is only permitted to a limited extent.
Our expectations:
- Application documents must authentically reflect your own qualifications personality and motivation.
- The use of AI for supportive purposes (e.g. spell-checking improving wording) is acceptable.
- Fully generated application documents created by AI without personal adaptation or review are not permitted.
- Under no circumstances may NVISO information data or documents be uploaded to or processed by external AI tools.
We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.
The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
We are a young team of cyber security professionals who decided to do things differently. With innovation rooted in our foundations, we offer services that are up against the modern adversary and that help you Prevent, Detect & Respond to cyber attacks. Curious for more? Say hell ... View more
