Technical Trainer – Cloud & Contact Center Technologies

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Position: Technical Trainer Cloud & Contact Center Technologies
Location: SeattleWA-100% Travel (Onsite at Tribal Community Facilities)

Role Overview:

The Technical Trainer will lead a 12-week in-person instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect AWS Fundamentals GCP Associate-Level Certifications and essential coding and cloud operations skills.

The trainer will deliver structured curriculum assess students guide hands-on labs and prepare participants for real-world Level 3 support and engineering roles at large enterprises.

This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:

Training Delivery

Conduct daily onsite classroom training Monday Friday at tribal community sites
Teach foundational programming (Python or JavaScript) cloud fundamentals and Amazon Connect architecture
Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content
Lead hands-on labs real-world simulations and capstone projects
Prepare students for certification exams and internal assessments

Curriculum & Instructional Activities

Customize content based on student progress and learning modalities
Provide weekly scoring performance tracking and progress reports
Support students with supplemental materials homework review and mentoring

Program & Cohort Management

Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
Assist with background check coordination certification scheduling and candidate documentation
Work on-premises at designated tribal locations; housing and per diem provided

Travel

100% travel required trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:

Technical Qualifications

5 years of experience in one or more of:
- Amazon Connect (L3 support configuration call flows Lambda integrations etc.)
- AWS cloud engineering (IAM Lambda S3 networking basics)
- GCP Associate Cloud Engineer level knowledge.
Ability to teach programming basics (Python or JavaScript preferred).
Experience with contact center technologies APIs and cloud integrations is a strong plus.

Training & Instructional Qualifications

2 years as a Technical Trainer Instructor Bootcamp Educator or Corporate L&D Specialist.
Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
Experience designing or modifying curriculum is highly desirable.

Soft Skills

Strong communication and classroom leadership.
Ability to motivate non-traditional learners.
Empathy patience and adaptability.
Cultural awareness when working with tribal communities.

Ramu Brahmarowthu
Talent Acquisition specialist

Job Position: Technical Trainer Cloud & Contact Center Technologies Location: SeattleWA-100% Travel (Onsite at Tribal Community Facilities) Role Overview: The Technical Trainer will lead a 12-week in-person instructor-led training program designed to uplift underserved communities by preparin...