| Job Title: | Helpdesk Analyst (Hybrid) |
| Location: | Indianapolis IN |
| Duration: | 12 months |
| Interview Process: | In Person Only |
| Note: | Selected resource will be required to work onsite 3 days per week and 2 days remote Candidate must be local to Indianapolis. Please provide current home address. |
| Job Description | The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS) focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers public health staff and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities: -
Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality. -
Investigate and resolve duplicate patient records and bad merges in the immunization registry. -
Use data tools and matching algorithms to identify and correct data integrity issues. -
Escalate complex data issues to technical teams or data stewards as needed. -
Document all support interactions in the ticketing system and maintain accurate logs. -
Provide guidance to users on best practices for data entry and record management. -
Collaborate with IT and data quality teams to improve deduplication processes and system performance. -
Collaborate with internal and external teams and assist on improving Data Quality metrics. -
Assist in testing system updates and enhancements. -
Generate reports on data quality trends and help develop training materials. |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field | Required | 0 | | | Experience in a helpdesk data quality or healthcare IT support role | Required | 4.5 | Years | | Experience with deduplication tools data matching or record linkage techniques | Required | 4.5 | Years | | Familiarity with immunization information systems | Required | 0 | | | Strong analytical and problem-solving skills | Required | 0 | | | Excellent communication and customer service abilities | Required | 0 | | | Proficiency in using ticketing systems (e.g. ServiceNow) and Microsoft Office Suite | Desired | 0 | | | Knowledge of HL7 messaging and public health data standards | Desired | 0 | | | Experience working with state or local public health departments | Desired | 0 | | | Understanding of HIPAA and data privacy regulations | Desired | 0 | | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Job Title: Helpdesk Analyst (Hybrid) Location: Indianapolis IN Duration: 12 months Interview Process: In Person Only Note: Selected resource will be required to work onsite 3 days per week and 2 days remote Candidate must be local to Indianapolis. Please provide curren...
| Job Title: | Helpdesk Analyst (Hybrid) |
| Location: | Indianapolis IN |
| Duration: | 12 months |
| Interview Process: | In Person Only |
| Note: | Selected resource will be required to work onsite 3 days per week and 2 days remote Candidate must be local to Indianapolis. Please provide current home address. |
| Job Description | The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS) focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers public health staff and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities: -
Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality. -
Investigate and resolve duplicate patient records and bad merges in the immunization registry. -
Use data tools and matching algorithms to identify and correct data integrity issues. -
Escalate complex data issues to technical teams or data stewards as needed. -
Document all support interactions in the ticketing system and maintain accurate logs. -
Provide guidance to users on best practices for data entry and record management. -
Collaborate with IT and data quality teams to improve deduplication processes and system performance. -
Collaborate with internal and external teams and assist on improving Data Quality metrics. -
Assist in testing system updates and enhancements. -
Generate reports on data quality trends and help develop training materials. |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field | Required | 0 | | | Experience in a helpdesk data quality or healthcare IT support role | Required | 4.5 | Years | | Experience with deduplication tools data matching or record linkage techniques | Required | 4.5 | Years | | Familiarity with immunization information systems | Required | 0 | | | Strong analytical and problem-solving skills | Required | 0 | | | Excellent communication and customer service abilities | Required | 0 | | | Proficiency in using ticketing systems (e.g. ServiceNow) and Microsoft Office Suite | Desired | 0 | | | Knowledge of HL7 messaging and public health data standards | Desired | 0 | | | Experience working with state or local public health departments | Desired | 0 | | | Understanding of HIPAA and data privacy regulations | Desired | 0 | | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
