IT DesktopSupport Analyst

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

I hope youre doing well

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for a IT Desktop/Support Analyst

Position: IT Desktop/Support Analyst W2

Duration: 2 3-month contract role with possible extension

Location: On-site in Boston MA 5 days a week.

Overview
TalentFish is casting a line for an IT Support Analyst. The IT Support Analyst provides comprehensive technology support to attorneys legal professionals and staff across the firm. Acting as the first point of contact for all IT-related issues this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.

What You Bring to the Role (Ideal Experience)

3 5 years of IT support experience in a law firm environment (preferred)
Strong knowledge of Windows 10/11 Microsoft 365 Teams Citrix and VPN technologies
Familiarity with legal applications such as iManage and Intapp
Excellent problem-solving skills with the ability to resolve issues under pressure
Strong customer service orientation with outstanding communication skills
Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Flexibility to work extended hours or weekends as business needs require
Ideal candidates will have held roles long term in law firms or professional service organizations

What Youll Do (Skills Used in this Position)

Serve as the primary contact for IT support through phone email and ticketing systems (approximately 90% remote with occasional in-office coverage)
Provide timely and professional troubleshooting for desktops laptops mobile devices printers conferencing technology and network connectivity
Support core firm applications including Microsoft 365 Teams Zoom Citrix VPN and legal-specific tools (iManage Intapp)
Deliver high touch white glove support to attorneys partners and executive staff
Set up configure and maintain equipment for new hires office moves and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firms ticketing system and contribute to the Knowledge Base
Maintain and track IT assets peripherals and loaner equipment
Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands

HAVE A NICE DAY !

Joe Murphy (Yousuf)

Technical Recruiter.

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Direct: Ext 1023 ; Fax:

Email: Joe@ (1) Joe Murphy LinkedIn Web:

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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.

Hi I hope youre doing well Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for a IT Desktop/Support Analyst Position: IT Desktop/Support Analyst W2 Duration: 2 ...

I hope youre doing well

Position: IT Desktop/Support Analyst W2

Duration: 2 3-month contract role with possible extension

Location: On-site in Boston MA 5 days a week.

3 5 years of IT support experience in a law firm environment (preferred)
Strong knowledge of Windows 10/11 Microsoft 365 Teams Citrix and VPN technologies
Familiarity with legal applications such as iManage and Intapp
Excellent problem-solving skills with the ability to resolve issues under pressure
Strong customer service orientation with outstanding communication skills
Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Flexibility to work extended hours or weekends as business needs require
Ideal candidates will have held roles long term in law firms or professional service organizations

What Youll Do (Skills Used in this Position)

Serve as the primary contact for IT support through phone email and ticketing systems (approximately 90% remote with occasional in-office coverage)
Provide timely and professional troubleshooting for desktops laptops mobile devices printers conferencing technology and network connectivity
Support core firm applications including Microsoft 365 Teams Zoom Citrix VPN and legal-specific tools (iManage Intapp)
Deliver high touch white glove support to attorneys partners and executive staff
Set up configure and maintain equipment for new hires office moves and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firms ticketing system and contribute to the Knowledge Base
Maintain and track IT assets peripherals and loaner equipment
Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands