MTR Engineer Phoenix, AZ (Onsite, Full-Time)

Dear IT Professional

I hope this message finds you well.

My name is Rajagopal from Synchrony Systems Inc. I came across your profile in our internal database/job boards and based on your experience I believe you could be a strong fit for MTR Engineer position with one of our clients through an implementation partner. This is a full-time Onsite role based in Phoenix AZ.

Note: This position is not open for C2C or C2H arrangements. It is a full-time employment opportunity with one of the major implementation partners.

Salary Range: $110000 - $140000 per annum plus Benefits.

Job Description:

Must Have Technical/Functional Skills

We are seeking an Audio/Video Platform Engineer to design implement and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering automation and platform enablement rather than day-to-day operations.

Youll be responsible for building and securing a new A/V platform environment-potentially a SaaS hybrid or on-premise proxy-based solution-and ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows Azure and Microsoft 365 with an ability to partner effectively across InfoSec Networking and Infrastructure teams.

• 5 years of experience in enterprise-scale platform engineering systems administration or collaboration services.
• Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.
• Deep understanding of Windows OS architecture performance tuning and enterprise management.
• Proficiency in PowerShell and Python for automation and system integration.
• Strong working knowledge of Azure Active Directory Intune and Conditional Access.
• Experience with networking fundamentals including firewalls DNS proxies QoS and certificate management.
• Familiarity with information security frameworks (e.g. ISO 27001 NIST) and how they apply to system and application hardening.
• Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.
• Excellent communication and documentation abilities.

Preferred Qualifications

• Experience designing or migrating SaaS or hybrid A/V collaboration environments.
• Relevant certifications:
• Microsoft Certified: Teams Voice Engineer Expert
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security or equivalent

Roles & Responsibilities

Platform Engineering & Implementation

• Architect deploy and maintain enterprise-scale audio/video collaboration platforms (SaaS hybrid or on-premises).
• Integrate platform services with Azure Active Directory Conditional Access Intune and on-prem identity components.
• Collaborate with internal stakeholders to align platform architecture with enterprise security compliance and performance standards.

Automation & Continuous Improvement

• Develop automation scripts and tools using PowerShell and Python to streamline management configuration and monitoring.
• Build self-healing and automated alerting systems using telemetry from Windows logs Teams CQD and platform analytics.
• Identify and lead continuous improvement efforts to enhance reliability scalability and user experience.

Enterprise Collaboration & Integration

• Partner with Networking and Firewall teams to ensure proper routing bandwidth optimization and secure communication paths for media traffic.
• Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies endpoint hardening baselines and least privilege access controls.
• Serve as the subject matter expert for Microsoft 365 with emphasis on Teams CQD and audio/video troubleshooting.

Advanced Troubleshooting & Root Cause Analysis

• Deeply analyze CQD Teams logs and Windows event data to diagnose and resolve complex AV and connectivity issues.
• Perform end-to-end system analysis across endpoints network paths and authentication layers.
• Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise

• A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:
• Understand and apply information security principles across system design including identity access encryption and data protection.
• Work effectively with internal InfoSec teams to design document and validate controls related to authentication conditional access endpoint security and vulnerability management.
• Ensure secure integration between on-prem proxy servers SaaS components and Azure services-leveraging secure tunneling certificate management and proper authentication mechanisms.
• Participate in risk assessments threat modeling and configuration reviews for platform and service changes.
• Collaborate with firewall and network teams to define and validate rules ports and flows that support A/V connectivity while maintaining zero-trust posture.
• Apply security best practices within scripting and automation-such as credential protection privilege management and compliance logging.
• Maintain awareness of emerging threats vulnerabilities and Microsoft 365 security capabilities that could impact collaboration environments

Salary Range - $110000-$140000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health Dental & Vision Disability Planning & Insurance Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation Time Off Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance 401K Plan Performance Bonus College Fund Student Loan Refinancing.

Best Regards

Raj

Desk:

Email:

Synchrony Systems Inc 3 Ethel Rd Ste 313 Edison NJ 08817.

SYNCHRONY CORP

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